Summary
Work History
Education
Skills
Timeline
Generic

Matthew White

Elyria,OH

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Work History

Member Service Representative

Planet Fitness
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Porter

Clarion Inn
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Performed cleaning and maintenance duties as directed.

Food Service Worker

Jimmy John's
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Dishwasher

Tomato Grill
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.

Dishwasher

Perkins
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.

Education

Hudson High School
Hudson, OH
05-2014

Skills

  • Customer service excellence
  • Interactive communication skills
  • Strong work ethic
  • Problem-solving

Timeline

Member Service Representative

Planet Fitness

Porter

Clarion Inn

Food Service Worker

Jimmy John's

Dishwasher

Tomato Grill

Dishwasher

Perkins

Hudson High School

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