Matthew White
Account Manager
Laurel,MD
Summary
Versatile professional with a proven track record at Jared Grice Agency, excelling in account management and fostering robust client relationships. Demonstrated ability to enhance client satisfaction and retention through exceptional service and strategic upselling. Skilled in project management and teamwork, adept at translating client needs into actionable solutions.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Account Manager
Jared Grice Agency
08.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Substitute Teacher, K-5
HCPSS
08.2023 - 03.2024
- Increased parent involvement through effective communication and regular progress updates on their child''s academic performance.
- Consistently received positive feedback from parents, students, and administrators for dedication to student success and creating a supportive learning environment.
- Served as a mentor for new substitute teachers, sharing valuable insights and resources for effective classroom management and instruction.
- Provided individualized support to students struggling academically, tailoring instruction to meet their unique needs.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Implemented differentiated instruction strategies to accommodate the various learning styles of students within the classroom setting.
- Implemented creative teaching methods that engaged students in the learning process while still adhering to curriculum requirements and state educational standards.
Education
Bachelor of Arts - Business Management
University of Maryland Global Campus
Hyattsville, MD 05.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Client relationship building
Account servicing
Relationship building
Project management
Documentation and reporting
Goals and performance
Relationship building and management
Account servicing skills
Certification
Property and Casualty Insurance License
Timeline
Account Manager
Jared Grice Agency
08.2024 - Current
Life and Health Insurance License
08-2024
Property and Casualty Insurance License
06-2024
Substitute Teacher, K-5
HCPSS
08.2023 - 03.2024
Bachelor of Arts - Business Management
University of Maryland Global Campus
05.2001 -
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