Summary
Overview
Work History
Education
Skills
License
Certification
Timeline
Generic

Matthew White

Parrish,FL

Summary

Highly skilled professional with 12 years’ experience working in the HVAC industry. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

HVAC Install Manager

Unique Services
09.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Comfort Advisor

Reliable Heating and Air
03.2022 - 08.2023
  • Mastered product and service offerings and patiently educated customers on HVAC solutions and multiple product options, warranties, pricing and financial options.
  • Created accurate, clear and complete sales proposals for easy communication to installation and billing teams.
  • Built customer rapport to sell right products and services to confident and informed buyers and negotiated and closed sales.
  • Completed necessary paperwork to include agreements, financial documents, heat gain and loss calculations, installation notes and rebate forms.
  • Listed equipment and material needed to complete customer installation and delivered and picked up temporary heating or cooling equipment.
  • Answered customers' questions and addressed problems and complaints in person and via phone.

Installation Manager

Coolray Heating and Air
03.2019 - 02.2022
  • Developed manpower schedules and assignments to maintain project schedules.
  • Worked effectively with authorities to obtain permits and resolve any site issues.
  • Supervised field installation staff and handled escalated field issues such as customer concerns and complaints.
  • Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
  • Planned and directed site installation work and engineering activities to get equipment and controls set up and verified.
  • Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Lead Installer

Coolray Heating and Air
03.2017 - 03.2019
  • Perform residential change out/add-ons equipment for existing homes.
  • Install zone systems.
  • Communication with homeowners on a day-to-day basis.
  • Put in complete systems at new residential and business construction sites.
  • Performed troubleshooting of malfunctions and diagnosed issues.
  • Completed daily schedule of appointments with focus on quality and timely service.

Lead Installer

Ferguson Heating and Air
09.2013 - 03.2017
  • Perform change outs/add-ons for residential existing homes and new construction, and light commercial.
  • Installed gas lines on new and existing homes.
  • Installed zone systems.

Store Manager

O’Reilly Auto Parts
03.2005 - 08.2007
  • Managed P&L.
  • Hired, trained, and managed counter salesmen, drivers, and assistant and night manager.
  • Ensured customer satisfaction of both walk-in and commercial customers by me and employees.
  • Maintained employee schedules to satisfy adequate personnel needed for day to day activities.

Education

Penn Foster Career School
Scranton, PA
2013

High School Diploma -

Newnan High School
Newnan, GA
2001

Skills

  • Project coordination
  • Customer service
  • Inventory management
  • Problem resolution
  • Team management
  • Operational improvement
  • Sales closing
  • Customer needs assessment

License

  • Conditioned Air Restricted October 2018 State of Georgia- License# CR110370
  • Journeyman Plumber December 2017 State of Georgia- License# JP506910

Certification

  • EPA Section 608 Universal Certification
  • Air Conditioning Installation NATE Certification
  • OSHA 10 Hour General Industry

    • Timeline

    HVAC Install Manager

    Unique Services
    09.2023 - Current

    Comfort Advisor

    Reliable Heating and Air
    03.2022 - 08.2023

    Installation Manager

    Coolray Heating and Air
    03.2019 - 02.2022

    Lead Installer

    Coolray Heating and Air
    03.2017 - 03.2019

    Lead Installer

    Ferguson Heating and Air
    09.2013 - 03.2017

    Store Manager

    O’Reilly Auto Parts
    03.2005 - 08.2007

    High School Diploma -

    Newnan High School

    Penn Foster Career School

    Similar Profiles

    CREATE PROFILE