Matthew Wiles
Herndon,VA
Summary
Highly motivated technical support professional with extensive call center/IT support background. Enjoys providing exceptional customer experience while troubleshooting and finding solutions for technical issues. Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors.
Overview
6
6
years of professional experience
Work History
Independent Driver
UBER
05.2023 - Current
- Transport customers safely between places
- Has knowledge of area and most efficient routes
- Assure vehicle is maintained in excellent condition and cleaned regularly
- Provide excellent customer service.
IT Support Specialist
PATRIOT, LLC
02.2023 - 05.2023
- Conduct troubleshooting to resolve IT-related and application issues
- Provide clients with information to reset passwords and reactivate accounts
- Respond to client account questions
- Provide helpdesk support to end users.
Independent Driver
UBER
06.2022 - 02.2023
- Transport customers safely between places
- Has knowledge of area and most efficient routes
- Assure vehicle is maintained in excellent condition and cleaned regularly
- Provide excellent customer service.
Call Center Operator
Setec Security
Chantilly, VA
10.2020 - 06.2022
- Manage Winpak and Bold Manitou alarm systems
- Monitor alarms for DOD accounts
- 7000 alarms from residents and field engineers managed Q1 2022
- Dispatch first responders as required
Call Center Operator
QUADRANGLE MANAGEMT CO.
10.2018 - 10.2020
- Maintain server system and resets as needed
- Monitor and respond to all alarms
- Apply knowledge of laws and policies on building security
Education
B.S. CYBERSECURITY -
University of Maryland University College
09.2018
Skills
- Linux
- Service Now
- Salesforce
- Win-Pak
- Manitou
- DOD Secret Clearance
- Security Services Registration DCJS ID 99-58808
- CompTIA A core 1001
- Defensive Driving
- Customer Service
- Transportation
- Customer rapport
- City and non-city driving
- Active Listening
- Excellent Communication
- Self Motivation
- Professionalism
Timeline
Independent Driver
UBER
05.2023 - Current
IT Support Specialist
PATRIOT, LLC
02.2023 - 05.2023
Independent Driver
UBER
06.2022 - 02.2023
Call Center Operator
Setec Security
10.2020 - 06.2022
Call Center Operator
QUADRANGLE MANAGEMT CO.
10.2018 - 10.2020
B.S. CYBERSECURITY -
University of Maryland University College