Brian Vargas
Bakersfield,CA
Summary
Results-driven shift leader with experience supervising teams in fast-paced environments. Proven ability to train and develop staff, manage daily operations, and deliver excellent customer service. Known for strong communication, accountability, and maintaining clean, safe, and efficient workspaces. Seeking to grow with Panda Express in a leadership role.
Overview
6
6
years of professional experience
Work History
Independent Driver
Uber
Bakersfield, CA
01.2024 - Current
- Communicated effectively with riders to provide excellent customer service.
- Maintained vehicle cleanliness and safety for a comfortable ride experience.
- Assisted passengers with luggage and special needs during rides.
Shift Lead / Restaurant Manager (Promoted)
Max's Restaurant Cuisine of the Philippines
Bakersfield, California
07.2023 - 12.2023
- Supervised daily restaurant operations to ensure efficient service and guest satisfaction.
- Trained new staff on menu items and customer service standards.
- Assisted in inventory management, ensuring stock levels met restaurant demands.
- Implemented health and safety protocols to maintain a clean dining environment.
Life Insurance Agent
Family First Life
Bakersfield, CA
03.2021 - 01.2023
- Developed personalized insurance plans for individuals and families.
- Collaborated with underwriters to process applications efficiently.
- Maintained accurate records of client interactions and transactions.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Communications Operator
Santa Cruz Seaside Company
Santa Cruz, CA
07.2022 - 12.2022
- Operated communication systems to relay information efficiently across departments, while working closely with dispatch.
- Monitored incoming calls and dispatched messages to appropriate personnel promptly.
- Assisted in maintaining accurate logs of communication activities and incidents.
- Utilized two-way radios and telecommunication tools for effective operations support.
Barista Shift Lead
Umaga Cafe
Bakersfield, California
06.2020 - 12.2020
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and restocked supplies to maintain service efficiency.
- Provided exceptional customer service to enhance guest experiences at the cafe.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
Bachelor of Arts - Anthropology/Legal Studies
University of California, Santa Cruz
Santa Cruz, California, CA05-2023
Skills
- Customer service
- Inventory management
- Team leadership
- Time management
- Effective communication
- Train staff
- Relationship building
- Attention to detail
Languages
Spanish
Professional
References
References available upon request.
Timeline
Independent Driver
Uber
01.2024 - Current
Shift Lead / Restaurant Manager (Promoted)
Max's Restaurant Cuisine of the Philippines
07.2023 - 12.2023
Communications Operator
Santa Cruz Seaside Company
07.2022 - 12.2022
Life Insurance Agent
Family First Life
03.2021 - 01.2023
Barista Shift Lead
Umaga Cafe
06.2020 - 12.2020
Bachelor of Arts - Anthropology/Legal Studies
University of California, Santa Cruz