Moshood Oladosu
Durham,NC
Summary
Experienced healthcare and administrative support professional specializing in medical records management and patient scheduling. Expertise in maintaining confidentiality, processing documentation, and collaborating with healthcare teams to enhance operational efficiency. Strong organizational and communication skills, with advanced proficiency in Microsoft Office and electronic record systems.
Overview
10
10
years of professional experience
Work History
Independent Driver
Uber And Lyft
Durham, North Carolina
10.2016 - Current
- Communicated with passengers to foster positive experiences and address needs.
- Provided safe and reliable transportation for passengers across diverse locations.
- Managed daily schedules and coordinated multiple service requests using mobile technology for efficient operations.
- Maintained accurate electronic records to support timely service delivery and enhance customer satisfaction.
- Organized tasks and maintained schedules to ensure smooth operations.
Remote Technical Support / Customer Service Repres
ServerPlus LLC (Remote)
Durham, North Carolina
01.2024 - 03.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Medical Records Officer
PruittHealth of Durham
Durham, North Carolina
11.2021 - 12.2023
- Processed incoming and outgoing medical documentation efficiently.
- Assisted staff with accessing and managing electronic health records systems.
- Maintained accurate medical records for patient care and compliance.
- Coordinated with healthcare providers to update patient information promptly.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
Receptionist
PruittHealth of Durham
Durham, North Carolina
01.2021 - 10.2021
- Managed front desk operations and greeted visitors warmly.
- Answered multi-line phone system and directed calls to appropriate staff.
- Collaborated with healthcare team to support patient care initiatives effectively.
- Handled incoming mail, packages, and office supplies for smooth operations.
- Welcomed visitors at front desk, providing information and assistance. and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
Certified Nursing Assistant
PruittHealth of Durham
Durham, North Carolina
10.2018 - 12.2020
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient care activities in electronic health records system.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Certified Nursing Assistant
The Cedars of Chapel Hill
Chapel Hill, North Carolina
12.2016 - 09.2018
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Observed and reported unusual symptoms and changes to charge nurse.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
Some College (No Degree) - Nformation Technology System Administrator Certifi
MyComputerCareer
Raleigh, NC08-2021
Some College (No Degree) - Nurse Aide I Certification
Wisdom Health Academy, LLC
Durham, NC06-2016
Bachelor of Arts - Communication & Language Arts
University of Ibadan
Ibadan, Oyo State. Nigeria09-2015
Skills
- Medical records management
- Route planning
- Customer relationship management
- Customer service
- Healthcare communication
- Patient care coordination
- Multi-line phone systems
- Office administration
- Medical documentation
- Medical records management
- Patient chart organization
- Patient care documentation
- HIPAA compliance
- Incident reporting
- problem solving
- Office administration
Languages
English
Professional
Timeline
Remote Technical Support / Customer Service Repres
ServerPlus LLC (Remote)
01.2024 - 03.2025
Medical Records Officer
PruittHealth of Durham
11.2021 - 12.2023
Receptionist
PruittHealth of Durham
01.2021 - 10.2021
Certified Nursing Assistant
PruittHealth of Durham
10.2018 - 12.2020
Certified Nursing Assistant
The Cedars of Chapel Hill
12.2016 - 09.2018
Independent Driver
Uber And Lyft
10.2016 - Current
Some College (No Degree) - Nformation Technology System Administrator Certifi
MyComputerCareer
Some College (No Degree) - Nurse Aide I Certification
Wisdom Health Academy, LLC
Bachelor of Arts - Communication & Language Arts
University of Ibadan