Lateefah Mathews
Oakwood,GA
Summary
Dynamic housing-focused professional with experience spanning real estate, property management, client advocacy, community resource navigation, and customer relations. Experienced in assisting individuals and families through housing transitions, landlord and tenant communications, alternative homeownership programs, and housing-related problem solving. Known for building trust with diverse populations, navigating complex situations with professionalism and compassion, and maintaining strong relationships with clients, community partners, and housing stakeholders. Brings a unique combination of housing industry knowledge, lived experience, and a commitment to helping individuals and families achieve greater stability and self-sufficiency.
Overview
18
18
years of professional experience
Work History
Independent Driver
Uber Technologies Inc.
Atlanta, GA
03.2026 - Current
- Provide safe and reliable transportation services while maintaining a 5-star customer-focused experience
- Interact daily with individuals from diverse cultural, economic, and social backgrounds, demonstrating strong communication and interpersonal skills.
- Maintain professionalism and composure while assisting passengers experiencing stressful, emotional, or time-sensitive situations.
- Build rapport quickly with clients, actively listen to concerns, and provide a welcoming and supportive environment.
- Consistently demonstrate sound judgment, conflict resolution, adaptability, and customer service excellence.
Licensed Realtor
REAL Broker LLC
04.2017 - Current
- Assist buyers, sellers, investors, landlords, and tenants with housing-related decisions and real estate transactions.
- Educate clients on homeownership options, leasing opportunities, financing pathways, and housing market conditions.
- Worked with alternative homeownership and rent-to-own programs including Dream America, Home Partners of America, Landis, Trio, and Pathway Homes.
- Coordinate communication among clients, lenders, inspectors, contractors, attorneys, and housing professionals.
- Maintain detailed records, contracts, disclosures, and transaction documentation while ensuring compliance with applicable regulations
- Develop housing solutions tailored to individual client needs and financial circumstances.
Property Manager
TRINITY PROPERTY MANAGEMENT
01.2010 - 01.2013
- Managed tenant relations for more than 55 residential and commercial units.
- Addressed resident concerns, lease compliance matters, maintenance coordination, and occupancy issues.
- Conducted inspections, file audits, and administrative reviews to improve operational performance.
- Built positive relationships between residents, property ownership, and management teams.
- Reduced delinquency rates through proactive communication and problem resolution.
- Coordinated housing-related services while maintaining high levels of resident satisfaction.
Insurance Sales Agent
New York Life Insurance Company
11.2008 - 03.2010
- Conducted client consultations to assess individual needs and recommend appropriate financial solutions.
- Built trust-based relationships through active listening, communication, and client education.
- Maintained detailed records and documentation while ensuring regulatory compliance.
- Assisted clients in understanding complex financial products and available options.
- Developed strong problem-solving and customer service skills through direct client interaction.
Independent Salon Owner/ Stylist
CURLOSOPHY HAIR SALON
01.2013 - 01.2019
- Delivered consistent customer service in a fast paced environment with a strong focus on time management and efficiency.
- Developed and implemented comprehensive business strategies to enhance salon profitability and customer satisfaction.
- Fostered strong relationships with clients, enhancing loyalty and repeat business through personalized services.
Education
Psychology
Kennesaw State University
Kennesaw, GAN/A - Human Biology
Towson University
Towson, MDSkills
- Critical Thinking
- Calm Under Pressure
- Friendly, positive attitude
- Organizational Skills
- Conflict Resolution
- Time management / Prioritization
- Attention to Detail & Accuracy
- Communication & Interpersonal Skills
- Technologically Adept
- CRM & Database Management
- Documentation & Records Management
- Marketing & Lead Generation
- Business Development
- Research & Information Gathering
- Entrepreneurial Leadership
Affiliations
- Licensed Georgia Real Estate Professional
- REO Asset Management PRO Certification
- Short Sale Specialist Certification
- BPO Experience
- Luxury Home Real Estate Professional Certification
Timeline
Independent Driver
Uber Technologies Inc.
03.2026 - Current
Licensed Realtor
REAL Broker LLC
04.2017 - Current
Independent Salon Owner/ Stylist
CURLOSOPHY HAIR SALON
01.2013 - 01.2019
Property Manager
TRINITY PROPERTY MANAGEMENT
01.2010 - 01.2013
Insurance Sales Agent
New York Life Insurance Company
11.2008 - 03.2010
Psychology
Kennesaw State University
N/A - Human Biology
Towson University