Matthew Williams
Phoenix,AZ
Summary
Results-driven IT and Management professional with 18 years of experience leading high-complexity projects from initiation to completion. Expertise in defining project scope, developing charters, coordinating stakeholders, and managing risks. Collaborates effectively with business and IT teams to ensure timely project delivery aligned with organizational objectives.
Overview
19
19
years of professional experience
Work History
IT Specialist
Social Security Administration
Baltimore, Maryland
01.2017 - 09.2025
- Supported project intake, definition, and kick-off for multiple IT and business initiatives across 15+ SSA offices serving over 4,000 users.
- Partnered with project sponsors and stakeholders to define project scope, objectives, deliverables, and success criteria prior to approval.
- Developed and maintained project charters to define scope, timelines, responsibilities, risks, and implementation approach, ensuring alignment across stakeholders.
- Guided project sponsorship teams through the intake and approval process, ensuring readiness for governance review and decision-making.
- Facilitated project kick-off meetings to align stakeholders on scope, timelines, roles, communication plans, and transition to project owners.
- Maintained comprehensive project documentation throughout the project lifecycle, ensuring transparency and audit readiness.
- Monitored and updated project status, milestones, and risks within project tracking systems.
- Created and monitored project communications, ensuring consistent and timely updates from project owners to stakeholders.
- Tracked issues and risks during implementation, coordinating with technical and business teams to achieve on-time, in-scope delivery.
- Led high-complexity SharePoint and Power Platform initiatives, coordinating tasks across technical teams, end users, and leadership.
- Scheduled, facilitated, and documented recurring project meetings to ensure progress against scope, schedule, and budget.
- Implemented change management solutions to track requests, approvals, and implementation status, facilitating smooth transitions for system and application changes.
- Translated business needs into actionable technical and project requirements, ensuring alignment between stakeholders and delivery teams.
Management Analyst
Social Security Administration
Baltimore, Maryland
01.2007 - 01.2017
- Led the Windows 10 enterprise rollout, coordinating over 80 team members to ensure schedule adherence and scope control.
- Managed project planning activities, defining scope, scheduling tasks, tracking risks, and resolving issues to ensure project alignment.
- Managed nationwide deployment of the MyStock system, reducing processing time by 50% through improved workflow and automation.
- Coordinated vendors and internal stakeholders to meet contractual, technical, and timeline requirements for successful project execution.
- Negotiated and managed contracts ranging from $10K–$150K, maintaining budget control and delivery schedules.
- Developed security and compliance documentation that facilitated large-scale contracts and implementations.
- Led projects as Project Manager and Project Lead for enterprise-wide initiatives impacting national SSA operations.
- Conducted regular project status meetings, documented outcomes, and tracked action items to completion.
- Provided training and transition support to end users following project completion.
Education
Bachelor of Science - Printing Management
West Virginia Institute of Technology
MontgomerySkills
- Active Directory
- SharePoint (Online & On-Prem)
- Office 365
- Change Management Systems
- Project documentation
- Team coordination
Timeline
IT Specialist
Social Security Administration
01.2017 - 09.2025
Management Analyst
Social Security Administration
01.2007 - 01.2017
Bachelor of Science - Printing Management
West Virginia Institute of Technology