Matthew Wise
Summary
A client focused and teamwork oriented leader who accepts difficult tasks and responsibility. Looking for an opportunity to further my skills and knowledge while perpetuating our business through satisfaction and cohesive knowledge.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Bartender Shift Manager
Best Quality Daughter
San Antonio, TX
03.2022 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
Restaurant Consultant
Hudson's Fine Hill Country Dining
Austin, TX
01.2019 - 01.2021
- Restructured and implemented new staff, wine/cocktail/beer menu and inventory, scheduling/floor planning and daily maintenance duties.
- Reviewed business finances and back-end administrative procedures.
- Updated business appearance, decor, social media accounts and promotional strategies.
- Improved customer service policies to maximize satisfaction and build brand loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
Bar Manager
Plate by Dzintra
Austin, TX
01.2018 - 01.2020
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Lead Bartender
Steiner Ranch Steakhouse
Austin, TX
01.2011 - 01.2017
- Lead bar shifts within multilevel establishment, primarily focused on main lounge as well as banquets
- Renovated cocktail list and craft bourbon selections as well as developed classic beverage recipes
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted bar profitability, mentoring team members on dedicated customer habits and productivity strategies on maintaining those relationships.
Bar Manager
Hopworks Urban Brewery
Portland, OR
01.2008 - 01.2011
- Opened the brewery with lead bartending shifts and moved into bartending management position and assistant brewer duties.
- In charge of wine/ bottled beer orders, scheduling, training and preventative maintenance of equipment.
- Attended the American Brewers Guild with Hopworks as my acting proctor.
82nd Airborne Specialist
Combat Infantryman Paratrooper, United States Army
Fort Bragg, NC
06.1995 - 09.1998
- Expert Infantry Badge, Army Commendation Medal, Humanitarian Medal and Multinational Service Medal
- Conveyed communication between military personnel at home and war zone bases as company commander's radio transmission operator.
- Monitored communications with secret security clearance to detect important information related to current and planned military operations.
- Acted as living quarters Better Opportunity for Single Soldiers liaison.
- Fulfilled and trained incoming soldiers on proficiency with multiple weapons and communication systems.
Education
Associate of Applied Science - Intensive Brewing Science And Engineering
American Brewers Guild
Middlebury, VT 02.2008 - 08.2008
Associate of Applied Science - Viticulture And Enology
University of Davis
Davis, CA 01.2003 - 07.2004
Bachelor of Arts - Radio, Television, Film
University of Texas At Austin
Austin, TX 09.1999 - 06.2000
Skills
New customer retention by emphasizing product knowledge and personalized style flexibility
Timeline
Bartender Shift Manager
Best Quality Daughter
03.2022 - Current
Restaurant Consultant
Hudson's Fine Hill Country Dining
01.2019 - 01.2021
Bar Manager
Plate by Dzintra
01.2018 - 01.2020
Lead Bartender
Steiner Ranch Steakhouse
01.2011 - 01.2017
Associate of Applied Science - Intensive Brewing Science And Engineering
American Brewers Guild
02.2008 - 08.2008
Bar Manager
Hopworks Urban Brewery
01.2008 - 01.2011
Associate of Applied Science - Viticulture And Enology
University of Davis
01.2003 - 07.2004
Bachelor of Arts - Radio, Television, Film
University of Texas At Austin
09.1999 - 06.2000
82nd Airborne Specialist
Combat Infantryman Paratrooper, United States Army
06.1995 - 09.1998