Summary
Overview
Work History
Education
Skills
Board Positions
Timeline
Generic

MATTHEW W. KEEN

Scottsdale,AZ

Summary

Senior Operations and Program Leader with 12+ years of experience driving large-scale programs and organizational transformation across logistics, and hospitality industries. Proven track record of building high-performing teams, managing complex cross-functional initiatives, and delivering operational excellence at scale. Expert in risk management, process optimization, and strategic planning.

Overview

12
12
years of professional experience

Work History

Senior Manager of Programs (L7)

AMAZON.COM INC.
06.2024 - Current
  • Lead cross-functional team of 200+ managers and leads, driving network-wide floor health initiatives
  • Partner with senior stakeholders to develop data-driven decision-making culture and innovate with technical teams
  • Perform strategic planning, set performance goals, and develop peak risk mitigation strategies
  • Create talent pipeline, developing managers and leads into future leaders
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Senior Operations Program Manager (L6)

AMAZON.COM INC.
09.2021 - 01.2025
  • Managed cross-functional programs protecting 1M+ drivers and associates from large-scale hazardous events
  • Developed program strategies, set objectives, and leveraged data analytics to drive improvements
  • Fostered collaboration with partners, optimizing resource allocation and project success
  • Implemented KPI reporting for program portfolio, ensuring visibility of milestones and performance
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Mentored and led new employees to enhance contingency response program production.

Operations Manager II (L5)

AMAZON.COM INC.
09.2020 - 09.2021
  • Supported Last-Mile Grocery delivery for 1.4M+ weekly orders across 550+ unique delivery stations
  • Improved end of night post-slam cancellations by 85% within AFO
  • Developed action plans addressing operational issues in coordination with Central and Field Operations
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Director of Food & Beverage, Talking Stick Resort Arena

LEVY RESTAURANTS
01.2016 - 12.2020
  • Managed 50+ locations with $13M annual revenue, exceeding yearly P&L targets and reducing food cost by 8.5%
  • Led regional FDA compliance initiative, evaluating and publishing 700+ menu item calorie counts
  • Reduced safety incidents by 8% as regional loss prevention coordinator
  • Developed and managed a talent pool of 400+ staff across multiple business units
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Regional Operations Leader

UNIDINE CORPORATION
01.2013 - 12.2015
  • Directed multi-unit operations across portfolio of healthcare and senior living facilities
  • Led new market expansion, account transitions, and operational excellence initiatives
  • Managed P&L, vendor relationships, and cross-functional management teams
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees, throughout NE and SW regions.

Education

Bachelor's Degree - Hospitality & Business Management

Culinary Institute of America
Hyde Park, NY

Skills

  • Strategic Planning
  • Process Optimization
  • P&L Management
  • Cross-functional Leadership
  • Talent Development
  • Change Management
  • Program Management
  • Business performance management

Board Positions

  • Commissioner, City of Scottsdale Human Relations Commission
  • President, Cholla Vista HOA, 01/01/20, 12/31/23

Timeline

Senior Manager of Programs (L7)

AMAZON.COM INC.
06.2024 - Current

Senior Operations Program Manager (L6)

AMAZON.COM INC.
09.2021 - 01.2025

Operations Manager II (L5)

AMAZON.COM INC.
09.2020 - 09.2021

Director of Food & Beverage, Talking Stick Resort Arena

LEVY RESTAURANTS
01.2016 - 12.2020

Regional Operations Leader

UNIDINE CORPORATION
01.2013 - 12.2015

Bachelor's Degree - Hospitality & Business Management

Culinary Institute of America

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