I am a health insurance professional who currently works as a Grievance and Appeals Analyst for Anthem Inc. My 19-year career has spanned experience in customer service, claims, auditing, benefit coding, claims adjudication, business analysis, and grievance and appeals. Being in this industry for 19 years, I understand the need to have the ability to adapt to an ever-changing environment. My well-rounded background has provided me the ability to work well under pressure, handle complex challenges, and achieve goals in a fast-paced environment. What defines me is my strong belief in accountability, integrity, the power of team building, collaborative learning, and process improvement. What drives me is knowing that the work we do at Anthem directly impacts people on both the provider and member side daily. Anthem has provided me with the knowledge and experience to deliver an exceptional customer experience. I take pride in delivering that experience because I know it makes a difference for the people that we serve.