Matthew Wood
Ludlow,MA
Summary
Skilled in diverse installation, maintenance, and repair tasks across various industries. Possess hands-on experience in troubleshooting complex issues and delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills. Improved operational efficiency and equipment longevity through proactive maintenance strategies. Have the ability to express ideas clearly, effectively, and confidently. Excelled as manager/ supervisor in retail sales and production quality control.
Overview
1
1
Certification
5
5
years of post-secondary education
19
19
years of professional experience
Work History
Field Technician
Lessard Property Management
Enfield, Connecticut
02.2023 - Current
- Documented service requests and completed work orders accurately.
- Trained new technicians on company procedures and safety protocols.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Responded quickly to emergency situations requiring immediate attention.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
Quality Control Manager
Gekay Sales and Service
Ludlow, Massachusetts
01.2016 - 03.2020
- Oversaw quality assurance processes to ensure product compliance with standards.
- Developed and maintained quality control documentation for standard operating procedures.
- Trained staff on quality control protocols and safety procedures.
- Communicated with production teams to improve and maintain quality.
- Managed a quality control team testing products to ensure quality consistency.
- Analyzed data from quality reports to identify trends and areas for improvement.
Sales Associate
Sleepys
Springfield, Massachusetts
02.2014 - 01.2016
- Assisted customers in selecting mattresses and sleep accessories.
- Provided product knowledge to enhance customer purchasing decisions.
- Processed sales transactions accurately and efficiently at point of sale.
- Handled customer inquiries and resolved issues promptly and professionally.
- As store manager, performed opening and closing duties for the store including keeping up cleanliness.
- Kept up to date marketing materials throughout the store.
Installation Technician
Gekay Sales and Service
Ludlow, Massachusetts
07.2012 - 02.2014
- Installed equipment and systems according to Coke and Pepsi specifications.
- Conducted routine maintenance on Coke and Pepsi fountain soda systems.
- Performed proper removal of equipment to return to Coke or Pepsi.
- Maintained an accurate inventory of system parts.
Catering Server
Maxs Catering
Springfield, Massachusetts
11.2007 - 06.2012
- Setup and arranged dining equipment for optimal guest experience.
- Setup and communicated with kitchen staff to run a proper food station.
- Served food and drinks to guests at events.
- Broke down parties and properly organized equipment.
- Trained new staff on proper catering procedures.
Education
Bachelor of Science - Business Management
Elms College
Chicopee, MA 09.2007 - 05.2012
Skills
- Equipment maintenance
- Network troubleshooting
- Safety protocol adherence
- Documentation accuracy
- Microsoft Office
- POS systems
- Team Leadership
- Verbal and Written Communication
- Vehicle Inspections
- Sales
- Account Management
Certification
- Coca Cola freestyle and legacy certified
- OSHA 10 certified
Timeline
Field Technician
Lessard Property Management
02.2023 - Current
Quality Control Manager
Gekay Sales and Service
01.2016 - 03.2020
Sales Associate
Sleepys
02.2014 - 01.2016
Installation Technician
Gekay Sales and Service
07.2012 - 02.2014
Catering Server
Maxs Catering
11.2007 - 06.2012
Bachelor of Science - Business Management
Elms College
09.2007 - 05.2012