Matthew W. Young
Maple Valley
Summary
Sales professional with 17 years of experience in customer service and project management at Team Young Seattle LLC. Consistently exceeded sales targets while improving client satisfaction through strong communication and problem-solving skills. Expertise in contract negotiations and administrative operations, contributing to business growth and timely project delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Home Consultant
Team Young Seattle LLC
07.2017 - Current
- Lead residential real estate transactions from consultation to closing, specializing in contract negotiations, client communications, and ensuring smooth sales processes
- Utilize 17 years of sales experience to consistently exceed sales goals and drive business growth through effective client prospecting, needs assessment, and deal-closing strategies
- Provided 10 years of administrative support by managing client schedules, preparing contracts, and ensuring all documentation is accurate and complete, budgets and balancing
- Resolve client issues promptly and effectively, providing tailored solutions to meet their needs and exceed expectations
- Coordinate vendor services, ensure project timelines are met, and keep all parties informed of progress and updates
- Manage and performed residential remodeling projects, overseeing renovations such as kitchen and bathroom remodels, room additions, and structural changes, ensuring they align with client expectations
- Implement marketing strategies that include digital, social, and print media to enhance visibility and generate leads
- Maintain a high level of client satisfaction and customer service by providing personalized services and ensuring timely and professional communication throughout the process
Customer Account Executive IV
Xfinity
03.2015 - 01.2018
- Delivered superior customer service by addressing complex billing issues, troubleshooting technical problems, and upselling products to meet sales quotas
- Successfully managed a high volume of inbound calls, resolving service inquiries and offering tailored solutions, resulting in increased customer retention and satisfaction
- Applied 17 years of sales expertise to negotiate contract terms, upsell additional services, and promote relevant product upgrades
- Provided administrative office duties detailed reports and data analysis to support customer service decisions and improve overall service delivery
- Trained and mentored new employees, providing guidance on customer service techniques, sales strategies, and best practices
- Managed escalated situations, de-escalating customer concerns, and ensuring positive outcomes to maintain long-term customer relationships
Regional Sales and Project Manager
CR Boger Construction
06.2014 - 12.2014
- Managed sales and administrative duties for residential construction projects, including windows, roofing, and siding
- Developed and maintained strong client relationships, providing timely estimates, contract negotiations, and ensuring projects met clients' specifications and timelines
- Coordinated project schedules, oversaw vendor services, and ensured quality standards were met on all construction projects
- Applied problem-solving skills to resolve issues related to project delays, client concerns, and vendor coordination, ensuring customer satisfaction and timely completion
- Provided office administrative operations with financial guidance to clients, explaining project costs, payment schedules, and financing options
Field Training Officer (FTO)
Snoqualmie Casino
12.2012 - 06.2014
- Trained and mentored new security officers while ensuring a safe environment for guests, staff and casino
- Delivered exceptional customer service by handling guest concerns, extreme de-escalating of conflicts, and maintaining a welcoming atmosphere
- Managed sensitive inventory and tracked security equipment, ensuring compliance with safety regulations
- Assisted with emergency preparedness and crisis management, ensuring the security of high-value assets and facilitating smooth operations
- Delivered high-level problem-solving solutions during security and safety incidents for casino employees and guests and worked to resolve issues swiftly
- Trained in CPR, first aide, defensive tactics, mass casualty and casino evacuations (earth quake, fire, active shooter)
Education
Bachelor of Arts - Criminal Justice Administration, Criminology, Sociology
Columbia College
Columbia, MO10.2013
Skills
- Customer service
- Office Administration
- Sales Expertise
- Problem-Solving
- Project Management
- Communication
- Software Proficiency
- Time management
Certification
- Washington State Real Estate Broker, 08/19/27
- Washington State Enhanced Driver License, 08/12/27
- Washington State Concealed Pistol License, 05/21/27
Awards
- Best of Real Estate Maple Valley, BusinessRate, 2024
- Leading Edge Award, Best Choice Realty, 2022
- Top Agent Award, Google HomeSnap, 2022
- Excellence in Client Services, Google HomeSnap, 2019
Charitable Contributions
- 2024, American Heart Association Walk
- 2023, Vine Maple Place, Maple Valley Food Bank Drive
- 2022, Denali Dash for Seattle Children’s Hospital, Vine Maple Place
- 2021, Nourish Pierce County, National Alliance on Mental Illness
- 2020, Impact Dash Patterson Foundation, Maple Valley Food Bank Drive
Accomplishments
- Best of Real Estate Maple Valley | BusinessRate – 2024
- Leading Edge Award | Best Choice Realty – 2022
- Top Agent Award | Google HomeSnap – 2022
- Excellence in Client Services | Google HomeSnap – 2019
Languages
English
Full Professional
References
References available upon request.
Timeline
Residential Home Consultant
Team Young Seattle LLC
07.2017 - Current
Customer Account Executive IV
Xfinity
03.2015 - 01.2018
Regional Sales and Project Manager
CR Boger Construction
06.2014 - 12.2014
Field Training Officer (FTO)
Snoqualmie Casino
12.2012 - 06.2014
Bachelor of Arts - Criminal Justice Administration, Criminology, Sociology
Columbia College
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