Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matthew Yanes

Miami

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

4
4
years of professional experience

Work History

Air Duct Specialist

Air Duct Services
02.2023 - Current
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Initiated sustainability program, reducing company's environmental impact.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Restructured customer service process, ensuring quicker response times.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Assistant Office Administrator

Twenty-Six Concrete Services
08.2022 - 11.2023
  • Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
  • Facilitated the onboarding process for new employees through orientation sessions and training material distribution.
  • Improved communication channels by updating contact information for clients, vendors, and staff members regularly.
  • Developed a comprehensive filing system for easy document retrieval and improved information management.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Helped maintain a positive working atmosphere by actively participating in team-building activities organized within the company.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Reconciled account files and produced monthly reports.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

UPS Package Handler

UPS
05.2021 - 08.2022
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.

Education

Associate of Arts - Construction Management

Miami Dade College
Miami, FL
05-2028

English

Coral Gables Senior High School
Miami, FL
05-2022

Skills

  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Supply management
  • Machinery maintenance
  • System installations
  • HVAC systems
  • Coaching and mentoring
  • Technical troubleshooting
  • Maintenance and repair
  • Team performance improvement
  • Time management
  • Problem-solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Air Duct Specialist

Air Duct Services
02.2023 - Current

Assistant Office Administrator

Twenty-Six Concrete Services
08.2022 - 11.2023

UPS Package Handler

UPS
05.2021 - 08.2022

Associate of Arts - Construction Management

Miami Dade College

English

Coral Gables Senior High School

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