Matthew Younan
Sterling Heights,MI
Summary
Experienced Sales Expert with many years providing guidance to customers and companies for streamlining sales procedures. Dealt directly with customers to understand and meet product and service needs, keeping sales department operating at peak efficiency through inventory and resource management as well as training and personal development of individual sales associates. Dedicated team leader building sales and exceeding company objectives.
Overview
5
5
years of professional experience
Work History
Sales expert/business specialist
Verizon/Wirelesszone authorized dealer
Sterling Heights, MI
07.2021 - Current
- Engaged customers to understand their needs and recommend suitable products.
- Assisted in inventory management and merchandising of wireless devices and accessories.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve store sales targets and improve service quality.
- Provided technical support for customers regarding device setup and troubleshooting.
- Maintained a clean and organized sales floor to enhance customer experience.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Coordinated daily schedules for management and team members.
- Organized and maintained project files and documents efficiently.
- Trained new staff on office procedures and software tools.
Sales associate/Repair tech
First stop wireless/Metro by T-Mobile
Warren, MI
03.2022 - 07.2022
- Sold unlocked devices, as well as multiple carriers, and other kinds of electronics.
- Also performed tech repairs, including iPhones, Samsung devices, and gaming consoles.
- Maintained store organization and ensured merchandise was well-displayed.
- Collaborated with team members to meet daily sales goals consistently.
- Placed special orders or called other stores to find desired items.
- Described the merchandise and explained its use, operation, and care.
- Assisted customers with device setup and software updates as needed.
Sales associate
Wireless advocates
Madison Hts., MI
10.2020 - 03.2021
- Sold all three major carriers (Verizon, AT&T, and T-Mobile)
- Assisted customers in selecting wireless products and services.
- Processed customer transactions using point-of-sale systems.
- Maintained knowledge of current promotions and new products.
- Organized merchandise displays to attract customer attention.
- Educated customers on device features and benefits during sales interactions.
Education
High school diploma -
Adlei Stevenson High School
Sterling Heights05.2020
Bachelor's of Technological Science -
Oakland Community College
Auburn hillsSkills
- Customer engagement
- Sales transactions
- Product knowledge
- Merchandising
- Technical support
- Inventory management
- Customer relationship management
- Effective communication
- Problem solving
- Sales process management
- Buyer persona development
- Sales
- Customer service
- Adaptability
- Conflict resolution
- Sales strategy development
Languages
- English
- Working level Arabic
Timeline
Sales associate/Repair tech
First stop wireless/Metro by T-Mobile
03.2022 - 07.2022
Sales expert/business specialist
Verizon/Wirelesszone authorized dealer
07.2021 - Current
Sales associate
Wireless advocates
10.2020 - 03.2021
High school diploma -
Adlei Stevenson High School
Bachelor's of Technological Science -
Oakland Community College