Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Timeline
Generic

Matthew Young

Philadelphia,PA

Summary

Positive, courteous and active professional. Experienced in software development processes and optimal testing strategies. Helping teams produce exceptional products by offering in-depth quality assurance input and assistance. Open and clear communicator with good multitasking skills and strong attention to detail. Interested in helping teams and individuals work together to achieve a singular goal while building new bridges of communications, efficiently.

Overview

7
7
years of professional experience

Work History

Quality Assurance Engineer

Comcast Corporation
01.2021 - Current
  • Integrating new technology and training team members while providing a white glove experience
  • Write documentation and Knowledge Base articles to assist others with common issues, frequently asked questions and large announcements regarding changes to software or user interface
  • Worked with stakeholders and team members on quality assurance efforts for hardware components.
  • Assist Microsoft TAP program receiving early updates and functionality from Microsoft through Microsoft Office. Providing feedback to release a high-level intuitive product to the general public
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.

Technical Engineer 1

Comcast Corporation
01.2018 - 01.2021
  • Providing an exceptional experience to internal Comcast employees, troubleshooting cloud, SaaS, network, user interface and application issues on both Mac and Windows devices
  • Creating memorable TechBar interactions in person, as well as remote support in a personalized and individualized manner.
  • Responded to support requests from end-users and provided a white glove experience while walking individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Service Desk Analyst

Amerigas; King of Prussia, PA
01.2017 - 01.2018
  • Supported all team members in headquarters, as well as mobile technicians and sales teams with application, system and network issues over phone
  • Administered ticket management with IOP Service Now case tickets and incidents distributing support cases to team mates and tracking ticket escalation for responsible teams and end users, alike
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Served as a peer resource for training and documenting.

Abstraction Analyst & Technical Dress Rehearsal Technician

Thomas Jefferson Hospital
11.2016 - 01.2017
  • Implemented newly released EMR, ,Epic software across multiple locations within the Thomas Jefferson Health Network
  • Coordinated with teams and all departments within the network to successfully update software
  • Instilled confidence in Doctors, Nurses, and all patient facing team members to use the new software to provide the best experience for all TJ patients.

Execuhealth” Specialist

Implementation, St. Luke’s Hospital
05.2016 - 11.2016
  • Trained employees on EMR, All Scripts software, for St. Luke’s Hospital Network nursing and medical staff
  • Resolved service desk tickets and maintained customer focus and satisfaction while prioritizing tasks to resolve end user tickets and cases
  • One of 3 team members responsible for coordinating “Execuhealth” - a C-Level executive health screening and patient experience; providing white glove attention and assistance to patients while developing presentations reviewing their health diagnoses

Education

Associate of Science - Information Technology

Northampton Community College
Northampton, PA
05.2014

Skills

  • Continuous-Integration Testing
  • Cross-Platform Testing
  • Write Automation Scripts
  • ServiceNow IOP
  • Deescalate heated debates
  • Navigate difficult conversations
  • Microsoft Project
  • Microsoft Planner
  • Powershell
  • Meeting organization
  • Priority Changes
  • Project Pivoting

Accomplishments

Comcast "Rockstar": Q3, 2020

Comcast "Rockstar": Q4, 2022

Product Owner: 2023 Code-IT Cohort

Affiliations

Comcast Committee member: Microsoft Office TAP program

Contributor: AV Uplift project

Contributor: Azure Virtual Desktop (AVD)

Product Owner: 2023 Code-IT Cohort

Additional Information

Excited to tackle new and interesting challenges from a new perspective as I continue to grow and help others.

Timeline

Quality Assurance Engineer

Comcast Corporation
01.2021 - Current

Technical Engineer 1

Comcast Corporation
01.2018 - 01.2021

Service Desk Analyst

Amerigas; King of Prussia, PA
01.2017 - 01.2018

Abstraction Analyst & Technical Dress Rehearsal Technician

Thomas Jefferson Hospital
11.2016 - 01.2017

Execuhealth” Specialist

Implementation, St. Luke’s Hospital
05.2016 - 11.2016

Associate of Science - Information Technology

Northampton Community College

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