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Experienced in utilizing the ADDIE Model for Training and Instructional Design with a proven track record in assessing customer requirements to develop targeted training tracks that align with mission objectives. Skilled Master Trainer and Group Facilitator who has successfully led large and small groups in the creation of comprehensive programs that impact the entire Navy's Enterprise. Collaborated with the Navy Media Center to contribute to the development of video training content used worldwide. Consistently bridged performance gaps and enhanced retention rates by assessing, recommending, and implementing effective training programs. Extensive experience working closely with business units to identify learning needs, propose appropriate delivery methods, and design training plans and curriculum roadmaps. Strong project management skills including defining project milestones, allocating resources, managing timelines, and effectively communicating project summaries. Conducts training evaluations to ensure program quality and success while providing valuable feedback to leadership. Facilitated Transformation Teams focused on streamlining business processes for optimal training delivery, monitoring, and assessment. Certified in Contract Administration with expertise in problem-solving and strategic planning. Dynamic Platform Trainer/Online Trainer and Facilitator for over 20 years with a deep understanding of learning technology and excel in content development. Proficient in Microsoft Excel, Word, PowerPoint, SharePoint, and Jira, bringing a comprehensive skill set to drive success in training and development initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced retail supervisor and technology sales advisor with a proven track record in team leadership, customer service, and high-performance sales. As a Supervisor at Ross, I successfully led frontline operations—supervising staff, handling register discrepancies, managing safe counts, and onboarding and training new hires—while consistently delivering outstanding customer experiences. At Best Buy, I advanced into specialized roles, including Computing Advisor and Home Theater Category Advisor, where I identified the right technology solutions for diverse customer needs and designed premium home theater systems. Driven by results, performance metrics, and customer satisfaction, I thrive in fast-paced environments where strong communication, attention to detail, and solution-based selling are key to success.

Dedicated customer service professional with over 5 years of experience delivering responsive , solutions-forced support across phone, email, and chat channels. Skilled in resolving customer issues efficiently while maintaining a positive and professional demeanor.

Matthew A. Garza

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Theater Musician

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Theater Musician

Bachelor Of Music - Music Performance

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