Matthew Adam Pina
Bronx,NY
Summary
I am a detail-oriented and patient-focused professional with advanced computer proficiency. Recognized for developing effective business support strategies and collaborating closely with management teams. Known for rapid mastery of new tasks, adeptly handling multiple assignments and navigating ambiguity with ease.
Overview
2026
2026
years of professional experience
Work History
Senior Administration Clerk
Montefiore Hospital
05.2025 - Current
- Contributed to the development of company policies and procedures that improved overall workflow efficiency.
- Enhanced team productivity by delegating tasks according to individual strengths and skillsets.
- Boosted overall accuracy, ensuring all documentation was completed in a timely manner and thoroughly reviewed for errors.
- Expedited complex issue resolution by liaising effectively between different departments ensuring smooth operations.
- Optimized scheduling processes for appointments and meetings to minimize conflicts and maximize productivity.
- Managed sensitive information with discretion, maintaining strict confidentiality at all times.
Administrative Services Coordinator
NewYork-Presbyterian
12.2022 - 08.2024
- Facilitated accurate registration and collection of patient information, meticulously entering data into Epic Hyperspace system.
- Verified patient insurance details and updated records as necessary.
- Managed information for Workers Compensation and No Fault cases to prevent patients from receiving unwarranted bills.
- Assisted patients in scheduling and rescheduling appointments for various medical imaging procedures such as CT scans, MRI’s, PET scans, Ultrasounds, Mammograms, Breast Ultrasounds, X-Rays, and Interventional Radiology.
- Coordinated closely with healthcare providers and MRI technologists to schedule MRI exams requiring sedation or anesthesia.
- Provided patients with comprehensive information related to their appointments.
- Collaborated effectively within the team to address any operational needs.
- Maintained a professional demeanor to ensure patients and staff felt welcomed and comfortable during interactions.
- Demonstrated flexibility in adapting quickly to changing schedules or patient needs, maintaining a high level of professionalism and efficiency.
- Ensured smooth transitions between appointments by efficiently escorting patients to and from exam rooms.
- Coordinated with other departments to ensure seamless care for patients requiring multiple services during their visit.
- Provided comfort to patients, ensuring a positive experience during potentially stressful procedures.
- Aided in the reduction of errors by double-checking image labels and patient information for accuracy.
- Made sure to keep staff energized and alert by staggering meal / 15 minute breaks to ensure outstanding operation of the radiology department.
- Always ensuring strong communication with staff. The department could see well over 200 patients a day. It was our duty to make sure each patient felt heard and was given proper attention as needed.
Patient Care Coordinator
Mount Sinai Health System
06.2021 - 11.2022
- Managed patient records within the radiology department using EPIC, Centricity RIS-IC, and Royal Solutions Group.
- Ensured accuracy in billing, insurance information, and demographic records.
- Provided assistance to patients with paperwork and prepared them for their examinations. Administered Barium Sulfate or Omnipaque solution as necessary before procedures.
- Maintained inventory and ensured office area was consistently well-stocked.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Scheduled well over 150 patients daily (in person and through call center).
Managed Care Specialist/Patient Intake Coordinator
Urban Health Plan Inc.
01.2018 - 06.2021
- Supported management in on-site projects by developing schedules for associates and recording meeting minutes.
- Obtained patients' insurance information and facilitated changes to their primary care doctor, as well as handled registration processing for new patients during appointment visits.
- Oversaw front desk reception operations and ensured comprehensive training for all new associates.
- Delivered exceptional customer service to patients by providing informed responses to inquiries, proactively resolving issues, escorting patients to appointments, and cultivating a welcoming atmosphere.
- Increased accuracy in data tracking by diligently reviewing all intake forms for completeness and consistency before submission to case managers.
- Contributed to a positive workplace atmosphere through effective collaboration with colleagues and supervisors.
- Boosted team morale through active participation in staff meetings and providing constructive feedback for continuous improvement.
- Streamlined processes for claims adjudication, resulting in faster resolution of payment disputes.
Transportation Specialist
Urban Health Plan Inc.
01.2017 - 12.2017
- Operated vehicles for patient transport as required.
- Ensured vehicles used for patient transport were maintained in optimal operating condition by conducting daily inspections and staying current with inspections, registrations, and necessary maintenance.
- Coordinated schedules for associates and patients traveling to Urban Health Plan sites, preparing daily schedules for drivers.
- Collaborated with cross-functional teams, fostering strong working relationships and improving overall performance.
- Transported at least 40 patients and associates to desired clinic location while adhering to a smooth and accident free record.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
Materials Management Distribution Technician
Urban Health Plan Inc.
12.2014 - 12.2016
- Managed the transportation and ensured prompt delivery of supplies to Urban Health Plan sites.
- Processed over 50 medical, office, and pharmaceutical orders daily and maintaining meticulous inventory records.
- Expedited interoffice and external mail and packages efficiently.
- Utilized customer feedback to improve product offerings.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Improved inventory accuracy by conducting regular audits and updating records accordingly.
- Reduced order processing time, utilizing automated materials handling equipment and software solutions.
New Patient Referral Coordinator/Patient Service Specialist
Baylor Scott & White Health
11 2024 - 03 2025
- Collaborated with clinical staff to coordinate appropriate services based on individual patient needs.
- Ensured timely processing of referrals for improved patient satisfaction and reduced wait times.
- Developed strong relationships with referring physicians, fostering trust and encouraging ongoing collaboration.
- Served as a liaison between patients, healthcare providers, and insurance companies to resolve any discrepancies or issues related to referrals quickly and efficiently.
- Enhanced patient referral process by streamlining communication channels and optimizing scheduling procedures.
- Implemented a tracking system for referral follow-ups, resulting in increased efficiency and fewer missed appointments.
- Contributed to team success by assisting colleagues with complex referral cases when needed.
Education
Certified Automotive Technician - Automotive Engineering
Lincoln Technical Institute
Whitestone, NY08.2014
High School Diploma -
All Hallows High School
Bronx, NY06.2013
Skills
- Medical Office Experience (10 years)
- Office Administration (10 years)
- Workers Compensation (8 years)
- No Fault Claims (8 years)
- Epic (6 years)
- HIPAA Compliance Understanding
- Resourcefulness and Creativity
- Quality Control Awareness
- Conflict Resolution Techniques
- Meeting Facilitation
- Scheduling Expertise
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Administration Clerk
Montefiore Hospital
05.2025 - Current
Administrative Services Coordinator
NewYork-Presbyterian
12.2022 - 08.2024
Patient Care Coordinator
Mount Sinai Health System
06.2021 - 11.2022
Managed Care Specialist/Patient Intake Coordinator
Urban Health Plan Inc.
01.2018 - 06.2021
Transportation Specialist
Urban Health Plan Inc.
01.2017 - 12.2017
Materials Management Distribution Technician
Urban Health Plan Inc.
12.2014 - 12.2016
New Patient Referral Coordinator/Patient Service Specialist
Baylor Scott & White Health
11 2024 - 03 2025
Certified Automotive Technician - Automotive Engineering
Lincoln Technical Institute
High School Diploma -
All Hallows High School