Matthew Glass
California,United States
Summary
Versatile IT Specialist with extensive experience at Ruddy Duck Brewery & Grill, specializing in technical support, system architecture design, and cybersecurity. Proven leadership as Manager has resulted in significant improvements in system efficiency and security. Expertise in troubleshooting, diagnostics, and virtualization technologies drives the development of robust IT solutions while minimizing system downtime. Career aspirations include leveraging skills to further enhance organizational IT frameworks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Specialist
Ruddy Duck Brewery & Grill
Solomons, MD
08.2020 - Current
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Installed operating systems, applications, patches, updates. as needed.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Oversaw daily performance of computer systems.
- Implemented backup procedures to ensure data integrity and availability.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Created user accounts, set up permissions, and monitored system security.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Manager
Ruddy Duck Brewery
Solomons, MD
08.2010 - Current
Education
Associate of Science - Paralegal Studies
Jones Business College
Lakeland, FL01-1989
Skills
- Technical issue analysis
- System Architecture Design
- Troubleshooting and Diagnostics
- Cybersecurity expertise
- Virtualization technologies
- System upgrades
Certification
- CompTIA Security+ ce Certification
Issued by CompTIA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsWork-life balanceCompany CulturePersonal development programsTimeline
IT Specialist
Ruddy Duck Brewery & Grill
08.2020 - Current
Manager
Ruddy Duck Brewery
08.2010 - Current
Associate of Science - Paralegal Studies
Jones Business College
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