Matthew Derek Togoto
Tustin,CA
Summary
Dedicated security professional with strong customer service and conflict resolution skills. Proven ability to maintain safety and order in high-pressure environments.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Security Officer
Disneyland Resort
Tustin, California
10.2022 - Current
- Responded to emergency calls and provided security support in operational areas.
- Maintained detailed incident reports and investigations.
- Managed crowd control during high-traffic periods and special events.
- Conducted bag checks and inspections to prevent unauthorized items from entering or leaving the property
- Provided excellent customer service while addressing guest concerns or inquiries.
Customer Service Associate
Lowe's
Tustin, CA
06.2021 - 08.2022
- Organized and updated schedules in real time using Microsoft Excel, Google Calendar, and Microsoft Outlook.
- Developed project timelines and scheduled meetings, appointments, and travel arrangements for customers, ensuring deadlines were met and time was optimized.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Operated store equipment, including Zebra phone, telephone, paging system, computers, flooring cutters, pallet jacks, and reach forklift, to support store operations.
Coaching Assistant
Tiger Woods Foundation
Anaheim, California
04.2013 - 09.2018
- Supported coaches in planning and executing youth training sessions to maximize participant development.
- Created training materials to boost participant engagement and learning outcomes.
- Managed equipment inventory and procurement, ensuring availability of necessary gear for training and competitions.
- Organized sports equipment for practices and games.
Education
Associate of Arts - Psychology
Santiago Canyon College
Orange, CA09-2025
High School Diploma -
Arnold O. Beckman
Irvine, CA06-2017
Skills
- Customer service
- Conflict resolution
- Problem solving
- Critical thinking
- Team collaboration
- Data analysis
- Training development
Certification
Institute Campus Safety SB1626/390 - Institute for Campus Safety LLC
Timeline
Security Officer
Disneyland Resort
10.2022 - Current
Customer Service Associate
Lowe's
06.2021 - 08.2022
Coaching Assistant
Tiger Woods Foundation
04.2013 - 09.2018
Associate of Arts - Psychology
Santiago Canyon College
High School Diploma -
Arnold O. Beckman