Matthew J. Green
Brockton,Massachusetts
Summary
Resourceful professional with proven success in public-facing roles, demonstrating efficiency in task execution and a commitment to continuous learning. Open to relocation for new opportunities.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Security Team Specialist
Department of Mental Health Police Department
Boston, MA
2020.07 - Current
- Patrols the buildings and grounds at routine intervals by foot and motor vehicle in order to maintain site/facility safety and security and to detect and prevent criminal activity.
- Maintains order among visitors, clients and employees.
- Issues keys, photo identification cards and other means of access control.
- Conducts screening of all visitors to the inpatient unit with a handheld metal detecting device and inspects all bags brought up to the inpatient unit for all items that constitute contraband.
- Maintain liaison with State Police, Federal and local Law Enforcement agencies through the Security Team Specialist chain of command structure.
- Responds to medical and psychiatric emergencies, assists in the coordination of emergency response services, assists local, state and federal agencies during disasters, perform routine inspections of fire alarm systems and related equipment.
- Maintains accurate documentation of all investigations, inquiries, inspections and other safety/security occurrences through accepted law enforcement standards and practices.
- Skills used: Customer service, Access Control, First Aid & CPR, First Responder, Patrols, Building Lockdowns and Unlocking, Shift report and Incident report writing, Radio function and Communication skills, Handcuffing, OC Spray, Restraints, Unflappable, De-Escalation Tactics.
Campus Public Safety Officer (Part-Time)
SSC Security @ Eastern Nazarene College
Quincy, MA
2020.04 - 2020.07
- The Safety and Security team works to ensure that Eastern Nazarene College is a safe and productive place to work, visit and receive an education.
- Eastern Nazarene College Safety and Security is to address safety awareness across the ENC Community and to promote safe behavior practices and promote a healthy and safe work environment for all students, staff, faculty and visitors to our facilities through the involvement of all individuals with regards to education, communication and safe work practices.
- Skills used: Customer service, Surveillance, First Aid & CPR, Patrols, Building Lockdowns and Unlocking, Shift report and Incident report writing, Parking tickets, Basic Radio Communication skills.
Ambassador/ Police & Security
Massachusetts General Hospital
Boston, MA
2019.08 - 2020.02
- Provides information and directions to patients and visitors regarding parking facilities, locations and services within the hospital; aids patients exiting or entering vehicles (ambulances, taxis, private vehicles, etc.) and being discharged from the Hospital.
- Controls, regulates and directs vehicular traffic on Hospital property responding quickly to emergency situations such as directing emergency vehicles into the Hospital entrances.
- Provides a security presence, which includes conflict resolution, access control and requesting services.
- Works with Police & Security to report and to keep up to date on security issues and concerns.
- Skills used: First Aid, CPR & AED, First Responder training, Customer Service, Security Experience, Surveillance, Alertness, Honesty, Basic Radio Function and Communication, Physical Fitness, Ability to Serve Client’s needs, Leader and Team player.
Night Cafeteria Worker @ Coffee Central
Massachusetts General Hospital
Boston, MA
2018.11 - 2019.08
- Under general supervision and following established and detailed procedures sets up the coffee service area for service.
- Serves food and beverage items, rings them into computer cash register system and receives cash or credit.
- Cleans the work area prior to, during and after service.
- Maintains adequate supplies of food and non-food items in the service area.
- Always maintains positive customer relations and impeccable appearance standards.
- Skills used: Customer Service, Reliability, Knowledge, Speed and Efficiency, Cash Handling, Unflappable, Salesmanship.
Team Lead - Material Handler
SimpliSafe
Braintree, MA
2016.05 - 2018.11
- Alarm system assembly, receiving and shipping merchandise.
- Inputting, activating, and testing Alarm microchip modules.
- Cleaning and packing products and cleaning warehouse.
- I lead a team of forklift and box truck drivers that make deliveries and pickups.
- Skills used: Organization, Forklift, Reach Truck, Box Truck (Master Driver), DOT Certification, Planning, Time and Team Management, Inventory Control, Equipment Maintenance, Teamwork, Documentation, and Data Entry.
Shift Leader
Pinkberry
Chestnut Hill, MA
2013.08 - 2016.04
- Serving Frozen yogurt and smoothies to customers.
- Serve Customers with expert customer service.
- Count and maintain money in safe and in cash drawers.
- Clean the inside and outside of the store very thoroughly.
- Manage the crew members and how the shift runs throughout the day.
- Skills used: Operating POS systems, Creating Menus, Ordering products for sale, Cash management, Customer Service, Leadership.
Assistant Athletic Director
Boys and Girls Club of Yawkey Way
Roxbury, MA
2014.10 - 2015.12
- To assist the Director in planning and coordinating the events, and programs for children 6-18yrs old.
- To ensure that the children are exercising daily, and to hone their skills in a wide range of sports.
- Also teaching the children leadership and teamwork.
- To supervise the volunteers and junior staff, while they are engaged with the children during programing.
- Also teaching the children and teens about healthy lifestyles and nutrition.
- Accomplishments: Shown major improvement in the basketball fitness and workout program. Teaching a Breakdance/Hip hop Program. Coached two basketball teams and a soccer team.
- Skills Used: Self Motivator, Critical Thinker, Adaptable, Team Player, Highly Accurate, paying attention to details, Professional Dancer, and a healthy lifestyles coach.
Security Officer
Valor Security Services
Chestnut Hill, MA
2014.02 - 2014.06
- Secure the safety of the mall, mall tenants, and the mall patrons.
- Providing hourly patrols and professional customer service.
- Working alongside the Brookline/ Newton Police, Fire Fighters, and Ambulances to help enforce the rules and to save lives.
- Skills Used: Security Experience, Patrolling, Customer Service, Attention to Detail, Surveillance, Written Communication, Report Writing, and Martial Arts.
Driver
Enterprise Holdings
Chelsea, MA
2012.09 - 2012.12
- Drive and deliver vehicles locally or out of area as needed, while following the rules of the road safely.
- Skills Used: Ability to work under pressure, Obedience, Prioritizing safety.
Child Care Worker (Direct Care/Residential Counselor)
Italian Home for Children
Jamaica Plain, MA
2011.05 - 2011.11
- Directly accountable for structuring the Italian Home's agenda, by setting up a structured living atmosphere for clients to be able to learn to substitute poor behavior with behaviors that are improved and socially satisfactory.
- Skills Used: High level of Patience, Physical Stamina, Therapeutic Restraints, CPI Training, Decision-Making, Interpersonal and Instructional Skills.
Education
High school -
Boston Day and Evening Academy
2007-09
High school Diploma -
Boston Arts Academy
2005-06
Skills
- Access control
- Emergency response
- Incident report writing
- Surveillance systems
- De-escalation tactics
- Customer service
- Team coordination
- Expert problem solving
Certification
- Driver's License, 08/19/24 to 11/03/29
- First Aid, CPR, AED Training
- First Responder Training
- LTC Class A
- BMC Defensive Tactics Training (Baton, OC Spray, and Handcuffs), 12/01/20
Authorized To Work In Us
True
Additional Information
Good Communication Skills, Strive to meet and or exceed Customer/Management's expectations, Willing to learn new and innovative techniques to enhance my job, Can work individually and with others, Boston Police Academy Training
Personal Information
Willing To Relocate
Languages
English
Professional
Spanish
Limited
Korean
Elementary
Timeline
Security Team Specialist
Department of Mental Health Police Department
2020.07 - Current
Campus Public Safety Officer (Part-Time)
SSC Security @ Eastern Nazarene College
2020.04 - 2020.07
Ambassador/ Police & Security
Massachusetts General Hospital
2019.08 - 2020.02
Night Cafeteria Worker @ Coffee Central
Massachusetts General Hospital
2018.11 - 2019.08
Team Lead - Material Handler
SimpliSafe
2016.05 - 2018.11
Assistant Athletic Director
Boys and Girls Club of Yawkey Way
2014.10 - 2015.12
Security Officer
Valor Security Services
2014.02 - 2014.06
Shift Leader
Pinkberry
2013.08 - 2016.04
Driver
Enterprise Holdings
2012.09 - 2012.12
Child Care Worker (Direct Care/Residential Counselor)
Italian Home for Children
2011.05 - 2011.11
High school Diploma -
Boston Arts Academy
High school -
Boston Day and Evening Academy