Matthew H. Salisbury

• Enhanced claim resolution process by conducting thorough investigations and documenting accurate findings.
• Managed a caseload of complex first party property damage claims & third party liability claims ensuring prompt resolutions and fair settlements.
• Negotiated favorable settlement terms with policyholders and attorneys to achieve cost-effective outcomes in disputed cases.
• Collaborated with other adjusters, sharing expertise to improve overall team performance and efficiency in handling claims.
• Conducted on-site inspections of damaged properties, assessing repair costs and evaluating coverage eligibility for each claimant.

• Enhanced member value by implementing strategic initiatives and optimizing board governance processes.
• Led the development of corporate strategies for long-term growth, driving business expansion and innovation.
• Strengthened company's financial performance with diligent oversight of fiscal management, budgeting and risk mitigation.
• Promoted effective communication among board members, fostering collaboration in decision-making processes.
• Guided the organization through periods of change by navigating complex challenges and seizing opportunities for growth.
• Directed capital allocation decisions to optimize resources for long-term sustainability and profitability.
• Collaborated with cross-functional teams to foster synergy, achieving greater efficiency in company-wide operations.
• Challenged conventional thinking by encouraging creative problem-solving approaches within the boardroom setting.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
• Drove profitability with thorough financial analysis and strategic decision making.

• Presented to agents on various damage and policy application, providing expert knowledge for cooperative claims handling.

• Handled complex claims involving multiple policies or coverage types, demonstrating adaptability and problem-solving skills.
• Provided support to colleagues in navigating challenging claims situations, fostering a collaborative work environment.
• Mentored new hires on proper claim handling techniques and company protocol, contributing to their professional development.

• Determine and apply coverage, estimate damages, settle claims

• Pilot new technology to promote efficiency in claim handling

• Negotiate construction contracts and utilize vendor programs

• Mentor and train new adjusters in all aspects of field claim handling

• CAT Deployments, coverage roundtable, escalation prevention

• Boosted client satisfaction by providing exceptional customer service and addressing insurance inquiries promptly.
• Enhanced policyholder retention rates through effective communication, personalized account management, and prompt issue resolution.
• Streamlined internal processes for increased efficiency and accuracy in managing client policies and documents.
• Developed long-lasting relationships with clients to foster trust, loyalty, and a deep understanding of their insurance needs.
• Proactively identified upselling opportunities within existing accounts, resulting in expanded coverage for clients and increased revenue for the agency.
• Negotiated favorable terms with underwriters on behalf of clients to secure competitive pricing and comprehensive coverage options.
• Conducted thorough risk assessments for prospective clients to accurately determine appropriate coverage levels based on individual needs.

• Improved management skills by participating in rigorous training programs and workshops.
• Developed problem-solving abilities through hands-on experience with real-life business scenarios.
• Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
• Conducted thorough market research to identify growth opportunities and make informed decisions for company expansion.
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.