Quote
Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Online Volunteer Experience
Work Availability
Timeline
CustomerServiceRepresentative
Matthew Hurst

Matthew Hurst

Mid-Level Customer Service Representative
Eden, NC,NC

Quote

“Integrity is doing the right thing, even when no one is watching.”
C.S. Lewis

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and fast-food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Online Fulfillment Assistant; Merchandiser

Lowe's Home Improvement
Reidsville, NC
09.2020 - Current
  • Printed more than 100 labels a day to label products
  • Assisted customers with product location within the store
  • Experience with UPC scanner, printer, and label information for product
  • Answered at least 80 customer calls each day
  • Returned customer phone calls for online ordering, as well as order status.

Paid Internship

North Carolina State University
Raleigh , NC
08.2018 - Current
  • Assembling and disassembling Sony and Grass-Valley Cameras
  • Audio booth, replay booth, and adjusting brightness for Atlantic Coastal Conference Television Network
  • Knowledge of filming for at least 4 different sporting events.

Cashier

Pizza Hut
Madison, NC
08.2017 - 08.2019
  • Assisted at least 80 cars each shift in the drive-thru.
  • Checked cash registers after shift ended and counted drawer to make sure the money matched the cash register.
  • Made almost at least $10 tips each day as a cashier from giving excellent customer service.
  • Made sure to maintain cleanliness around cash registers.

Non-Paid Internship

Rockingham County Radio
Madison, NC
01.2018 - 12.2018
  • Learned how to use Spreaker, Facebook, and Twitter for businesses purposes.
  • Shadowed 2 guest interviews each week.
  • Recorded "Matt Talkin Sports Radio Show" at least 2 times each week.
  • Learned about various radio equipment and broadcast signals for producing broadcasts.

Education

Bachelor of Arts - Communication Media

North Carolina State University
Raleigh, NC
01.2018 - 12.2020

Transfer Student

Rockingham Community College
Wentworth, NC
01.2017 - 12.2017

Skills

Customer Service

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Accomplishments

  • WPM= 80
  • KPH= 24,000

Software

Microsoft Office

Microsoft Excel

Microsoft Powerpoint

Microsoft Access

Microsoft Word

Online Volunteer Experience

  • Admin of 2 WhatsApp Religious Groups
  • Participated in at least 4 Language Learning Zoom Calls each month
  • Helping Brazilian Portuguese Natives Learning English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Online Fulfillment Assistant; Merchandiser

Lowe's Home Improvement
09.2020 - Current

Paid Internship

North Carolina State University
08.2018 - Current

Non-Paid Internship

Rockingham County Radio
01.2018 - 12.2018

Bachelor of Arts - Communication Media

North Carolina State University
01.2018 - 12.2020

Cashier

Pizza Hut
08.2017 - 08.2019

Transfer Student

Rockingham Community College
01.2017 - 12.2017

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Matthew Hurst Mid-Level Customer Service Representative