Matthew Klein
Ace Carpet Care
ALBUQUERQUE
15
years of professional experience
Experienced manager and technician with strengths in customer service, team leadership, and complex problem-solving. Known for resolving issues quickly, improving workflows, and keeping operations efficient.
Work History
Manager
7 Years 6 Months- Trained staff on stain removal methods, equipment use, and service standards.
- Inspected completed jobs to verify quality, consistency, and client satisfaction.
- Coordinated estimates, work orders, and service follow-up for residential and commercial accounts.
- Directed daily carpet cleaning schedules, balancing technician availability with customer priorities.
- Maintained equipment, including oil changes, fitting replacements, and general maintenance.
- Resolved customer concerns promptly, preserving relationships and repeat business.
- Managed cleaning supplies, chemicals, and equipment maintenance to reduce service interruptions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep the business operating within budget and increase profits.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Automotive Mechanic
5 Years 3 Months- Diagnosed engine, transmission, brakes, and electrical issues across the auction vehicle inventory.
- Performed preventive maintenance and reconditioning to prepare vehicles for resale.
- Performed preventive maintenance and reconditioning to prepare vehicles for resale readiness.
- Inspected incoming units for safety concerns, damage, and mechanical defects.
- Diagnosed connectivity issues across VPN, Wi-Fi, and LAN environments to restore end-user productivity.
- Resolved hardware, software, and network incidents across desktops, laptops, printers, and mobile devices.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Optimized system performance by conducting routine checks and addressing potential issues before escalation.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Provided remote support to offsite users, minimizing disruption during business travel or remote work.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Managed auction lot intake, assigning item numbers and organizing merchandise for accurate cataloging.
- Reviewed consignor paperwork to ensure titles, releases, and ownership records were complete.
- Improved auction efficiency by streamlining the registration process for bidders.
- Enhanced customer satisfaction through prompt and accurate invoice generation for auction items.
- Facilitated smooth auctions by coordinating with auctioneers, clients, and staff to maintain proper cataloging of items.
- Demonstrated flexibility when adapting to changes in auction schedules, adapting quickly to new tasks as needed.
- Contributed to the overall success of the company by consistently meeting or exceeding customer service expectations.
- Reduced errors in item listings by diligently proofreading catalogs and ensuring accurate descriptions prior to publication.
- Increased repeat business from satisfied customers due to attentive follow-up after each transaction.
- Processed bidder registrations, deposits, and invoices with careful attention to accuracy.
- Coordinated auction-day clerical support, including bidder sheets, lot records, and sale documentation.
- Verified sales results against hammer prices and promptly updated settlement records.
- Tracked unsold inventory, pickups, and post-sale adjustments to maintain orderly records.
- Resolved customer inquiries regarding item status, bid results, and auction procedures professionally.
- Coordinated auction setup, bidder registration, and item organization for live and online sales
- Assisted the auctioneer during ringside operations, item presentation, and bid tracking
- Trained new staff on auction procedures, catalog standards, and customer service expectations
Internet Technician
4 Years 8 Months- Installed and activated internet service, modems, routers, and wiring for residential and business customers.
- Troubleshot connectivity issues across DSL, cable, and fiber networks using diagnostic tools and signal testing equipment.
- Configured customer equipment, Wi-Fi settings, and network credentials for reliable service performance.
- Repaired damaged lines, connectors, and drop cables to restore service quickly.
- Coordinated with dispatch, field teams, and support staff to resolve complex outages efficiently.
- Verified signal quality, modem provisioning, and network handoffs before closing service calls.
- Reduced downtime with proactive monitoring of network components, identifying potential problems before they escalated.
- Stayed current on industry trends and technological advancements to provide knowledgeable recommendations for clients' networking needs.
- Increased customer retention by providing exceptional technical support and clear communication during service calls.
- Demonstrated a commitment to safety by consistently adhering to established protocols and wearing appropriate personal protective equipment during installations and repairs.
- Optimized network performance for clients by performing routine maintenance and system updates.
- Inspected communication towers and antennas for structural integrity, damage, and safety compliance.
- Climbed towers using fall protection equipment to perform maintenance and equipment adjustments.
- Tested signal performance and identified connection issues while troubleshooting equipment.
- Replaced batteries at repeater sites and in the server room.
- Conducted thorough post-installation inspections to ensure proper equipment alignment, optimize signal strength, and comply with regulatory guidelines.
- Built strong client relationships through clear communication, timely updates, and diligent attention to their needs throughout each project's lifecycle.
- Rigged towers, monopoles, and rooftops to build new towers or collocate antennas on existing structures under FCC guidelines.
- Optimized resource allocation by effectively managing inventory levels of essential tools, equipment, and replacement parts for tower operations.
- Assisted crew members with rigging, lifting, and controlled movement of equipment at height.
- Replaced worn components and corrected alignment issues to support reliable tower operations.
- Performed troubleshooting and repairs.
- Conducted site surveys for new tower installations, providing detailed reports on potential obstacles and recommendations for efficient implementation.
Education
GED
Skills
Customer service
Team leadership
Decision-making
Complex Problem-solving
Project management
Time management
Operational oversight
Collaboration
Timeline
Automotive Mechanic
RT66 Auctions/One Community Auto
01.2021 - 04.2026Read More
Manager
Ace Carpet Care
04.2019 - CurrentRead More
Internet Technician
Rio Cities Internet
01.2012 - 09.2016Read More
UNM
GED
Read More