Matthew Paulus | Regional Leader
Philadelphia,PA
Summary
Dynamic Area Leader with a proven track record in successful restaurant openings, multi-unit management, and team development. Expertise in cross functional leadership, training, and systems to drive operational excellence and enhance customer experiences.
Overview
11
11
years of professional experience
Work History
Area Leader of Growth
Raising Cane's Chicken Fingers
Philadelphia, PA
07.2023 - Current
- Led 40+ successful restaurant openings across the United States through effective leadership of cross-functional teams.
- Cultivated and developed a strong network of over 120 regionalized trainers and growth managers to drive operational excellence in all NROs.
- Spearheaded the development and implementation of more effective training simulation systems for restaurant openings across multiple training teams.
- Directed training initiatives and coached teams to enhance operational performance across each NRO.
Regional Traveling Manager and Corporate Trainer
Bonefish Grill
Greater Philadelphia
10.2022 - 07.2023
- Responsible for working with the Vice President of Operations and management teams in 32 restaurants encompassing all locations in Pennsylvania, Maryland, New Jersey, and Delaware to improve hospitality, standards of operation, training, and development.
- Successfully reduced turnover rates by: Hourly Staff 39%, Managers 24% in 2022
- Introduced a new service model allowing managers to spend quality time with guests; leading to improved Google ratings of 4.5/5 (up from 3.6/5)
- Led management teams to increase guest survey scores to >85%, compared to the company average of 75%
Regional Manager
Bonefish Grill
Greater Philadelphia
03.2020 - 10.2022
- Responsible for the operational success of 12 Bonefish Grill locations
- Successfully staffed all locations post pandemic in my region to par
- Developed off premise dining procedures by introducing new packaging, streamlining payment systems, and creating dedicated takeout locations within each restaurant to improve order accuracy by over 20% in all stores
- Youngest Regional Manager the company has ever employed
Dining and Hospitality Manager
Bonefish Grill
Wilmington, DE
10.2017 - 03.2020
- Developed and implemented strategies to increase restaurant revenue through promotions and events.
- Created Diversity and Inclusion training for management team: Improved employee retention levels by nearly 50% after the first year
- Worked with regional management to hire, develop, and oversee a team of Certified Trainers, one per store, to continue a high and consistent standard of operation
- Youngest person promoted to a management position
Guest Services Associate and Host
Bonefish Grill
Camp Hill, PA
08.2015 - 10.2017
- Nationally recognized in company publications for creating peak moments with guests and consistently inspiring colleagues to do the same
- Tasked with creating front of house training programs: Improved guest satisfaction scores by more than 50%
Skills
- New Restaurant Openings
- Multi Unit Management
- Project Management
- Training and Development
Timeline
Area Leader of Growth
Raising Cane's Chicken Fingers
07.2023 - Current
Regional Traveling Manager and Corporate Trainer
Bonefish Grill
10.2022 - 07.2023
Regional Manager
Bonefish Grill
03.2020 - 10.2022
Dining and Hospitality Manager
Bonefish Grill
10.2017 - 03.2020
Guest Services Associate and Host
Bonefish Grill
08.2015 - 10.2017