Veronica Pikes
McKinney
Summary
Results-oriented restaurant operations leader skilled in driving operational success and team performance. Expertise in managing new restaurant openings, enhancing customer satisfaction, and implementing strategic initiatives. Dedicated to fostering high-performing teams and achieving operational excellence in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Growth Assistant Restaurant Leader
Raising Cane's
01.2023 - Current
- Lead daily restaurant operations while maintaining high standards of quality, service, cleanliness, and safety.
- Coach and develop managers and crew members through ongoing training and performance feedback.
- Cultivated a culture of accountability and teamwork while promoting continuous improvement initiatives.
- Monitored operational performance metrics and implemented targeted action plans for improvement.
- Ensured operational excellence through strict adherence to company policies and procedures.
- Support labor management, scheduling, staffing, and workforce planning initiatives.
- Support succession planning efforts and leadership development programs.
New Restaurant Opening Captain
Raising Cane's
03.2020 - 01.2023
- Facilitated restaurant openings across multiple markets, ensuring alignment with company standards.
- Coordinated with cross-functional teams to execute successful restaurant launches, strengthening brand presence.
- Trained and developed management teams and crew members, enhancing operational readiness during openings.
- Ensured operational readiness and execution of company standards.
- Provided hands-on leadership and coaching to support long-term operational success.
Crewmember/New Restaurant Opening Trainer
Raising Cane's
09.2010 - 01.2020
- Played key role in successful new restaurant openings by providing hands-on training and support to ensure operational readiness.
- Developed and delivered training programs for newly hired crew members and restaurant leaders, enhancing team readiness.
- Facilitated onboarding and operational training initiatives to accelerate new hire integration.
- Reinforced food safety, customer service, and operational excellence standards.
- Mentored team members and assisted in developing future leaders.
Education
Phlebotomy Certification -
Our Lady of The Lake
Baton Rouge, LA01-2007
High School Diploma -
Woodlawn High School
Baton Rouge, LA05-2003
Skills
- New Restaurant Openings
- Operations Management
- Food Safety Compliance
- Inventory Management
- Labor Management
- Staffing & Scheduling
- Performance Coaching
- Operational Excellence
- Process Improvement
- Customer Experience
- Team Leadership
- Leadership Development
- Team Building
- Cross-Functional Collaboration
- Conflict Resolution
- Employee Training & Development
Professional Highlights
- Over 15 years of restaurant operations and training experience.
- Extensive involvement in new restaurant openings and operational execution.
- Proven track record of developing team members and future leaders.
- Strong background in coaching, performance management, and operational excellence.
- Experienced in leading teams in high-volume, fast-paced environments.
- Dedicated to delivering exceptional customer experiences while achieving business objectives.
Timeline
Growth Assistant Restaurant Leader
Raising Cane's
01.2023 - Current
New Restaurant Opening Captain
Raising Cane's
03.2020 - 01.2023
Crewmember/New Restaurant Opening Trainer
Raising Cane's
09.2010 - 01.2020
Phlebotomy Certification -
Our Lady of The Lake
High School Diploma -
Woodlawn High School