Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Ansbro

Panama City Beach,FL

Summary

An enthusiastic, goal-oriented and highly self-motivated restaurant manager with significant experience in administration, budgeting, personnel training and openings while establishing and maintaining customer/client relationships. Ability to establish and maintain both interoffice and customer/client loyalty, performs well in teams as well as independently, effectively setting and achieving all goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Cafe Tu Tu Tango
04.2021 - 02.2025
  • Deliver superior service and maximize guest satisfaction.
  • Respond efficiently and accurately to guest complaints.
  • Appraise staff performance and provide feedback to improve productivity.
  • Ensure compliance with sanitation and safety regulations.
  • Control operational costs and identify measures to cut waste.
  • Train new and current staff on proper guest service practices.
  • Implement policies and protocols that will maintain future restaurant operations.

Assistant General Manager

Gators Dockside Baldwin Park
01.2017 - 04.2021
  • Responsibilities include human resource functions including hiring, firing, training, coaching, counseling and developing employees ensuring guest satisfaction, payroll calculation, all back-office duties, all cash handling, ordering and inventory and maintaining entertainment and advertising accounts.
  • Since opening Baldwin Park location, restaurant has rated number one in sales, inventory control and labor out of nine Orlando area locations.
  • Revenue approximately $73-78,000 weekly.
  • Client Relationship: Develop and maintain effective client and customer rapport for mutually beneficial business relationships.
  • Operational oversight of the full service catering for a corporate conference and/or training center.

Assistant Manager Dining Operations Japan Pavilion Epcot

Mitsukoshi USA
01.2012 - 12.2016
  • Oversee all aspects of training and execution of service. We replace 1/3 of our staff every 6 months from Japan. The location had 230 employees and $18 million in annual revenue.
  • Exceeded positive guest comment goal in first 3 months and raised PPA by $4.50 within the first 45 days.
  • Daily guest count averages 5,800 guests within the 5 locations (2 Full Service restaurants and 3 quick service locations).
  • Maintained superior cleanliness and quality standards.

Multi-Unit Manager

Juiceblendz LA Fitness
09.2009 - 11.2011
  • Initiated and managed event planning within schools, area events and gym sponsored events.
  • Met and exceeded all food, supply and labor costs for an assigned area consisting of 5 locations, 30 employees and $1.1 million in annual revenue.
  • Performed monthly financial analysis to evaluate financial position and to clearly communicate expectations and actions to maximize stores’ financial performance.
  • Held full P&L and operating responsibility for 5 locations including ordering, scheduling, labor, designed budgeting, expense control and month-end reporting.

General Manager

First Watch Restaurants
05.2005 - 09.2009
  • Opened new store location in Winter Garden.
  • Responsible for interior build out, permitting, pre- and post-construction check listing, hiring and training of all personnel.
  • Responsible for all aspects of monthly budgets writing, P&L, food cost, inventory ordering and control, accounts receivable and payable and payroll.
  • Promoted to General Manager only 3 months after completing initial MIT training.
  • Responsible for revitalization of existing location, including increase in sales from $22,463 YTD to +$18,749 in 3 months.
  • Awarded White Glove Certification on quarterly basis throughout 2007.
  • Only location in Orlando/Tampa Region (11 locations) to be awarded Certification consecutively throughout 2007.
  • Altamonte Springs, FL (Feb. 2006 to Nov. 2007)
  • Sand Lake Road Orlando, FL (Oct. 2005 to Feb. 2006)
  • Longwood, FL May (2005 to Oct. 2005)

Education

Associate in Arts (AA) - Communications and Business Management

Valencia Community College
Orlando, FL

Skills

  • P&L Administration
  • Control Inventory costs
  • Budget management
  • Vendor relations
  • Staff development and training
  • New restaurant openings

Certification

Servsafe Management Certified

Timeline

Assistant General Manager

Cafe Tu Tu Tango
04.2021 - 02.2025

Assistant General Manager

Gators Dockside Baldwin Park
01.2017 - 04.2021

Assistant Manager Dining Operations Japan Pavilion Epcot

Mitsukoshi USA
01.2012 - 12.2016

Multi-Unit Manager

Juiceblendz LA Fitness
09.2009 - 11.2011

General Manager

First Watch Restaurants
05.2005 - 09.2009

Associate in Arts (AA) - Communications and Business Management

Valencia Community College

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Stephanie Ansbro