Matthew Ruba Opu
40 Chase Street ,MA
Summary
Proven leader in operational efficiency and team management, with a track record of enhancing service coordination and employee performance at Mainstay Supported Living & Healthcare. Skilled in scheduling and effective communication, Excel in streamlining operations to exceed objectives. This approach has consistently improved satisfaction and productivity, leveraging both hard and soft skills to achieve results. Compassionate and driven House Manager with excellent communication and listening abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of handing behavioral matters.
Overview
23
23
years of professional experience
Work History
House Manager
Mainstay Supported Living & Healthcare
01.2024 - Current
- Improved household efficiency by implementing detailed schedules and routines for staff members.
- Streamlined communication among staff for optimal productivity and coordination of tasks.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Administrative Assistant
Catholic Diocese Of Columbus(St. Matthias Parish)
04.2021 - 12.2023
- Restock supplies and placed purchase orders to maintain adequate stock levels.
- Coordinate travel arrangements by booking airfare, hotel and ground transportation.
- Sort and distributed office mail and recorded incoming shipments for corporate records.
- Monitor premises, screened visitors, updated logs and issued passes to maintain security.
- Monitor supervisor's work calendar and scheduled appointments, meetings and travel.
- Organize weekly staff meetings and logged minutes for corporate records.
- Execute record filing system to improve document organization and management.
- Support efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Arrange rapid office equipment repair and maintenance with vendors.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Prepare packages for shipment, pickup and courier services for prompt delivery to customers.
Assistant Group Home Manager
IamBoundless.org
07.2019 - 03.2021
- Mentored and coached staff to improve performance and interactions with residents.
- Offered learning opportunities to help residents develop important life skills.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Protected clients' monies and property, including tracking spending and reconciling accounts.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Data Entry Specialist
Case Western Reserve University
04.2010 - 06.2019
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Completed data entry tasks with accuracy and efficiency.
- Monitored database updates and verified for correctness.
- Identified data entry errors and reported to necessary departments.
- Executed data verification to detect errors.
- Sorted documents and maintained organized filing process.
- Drafted reports for upper management as directed.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Verified accuracy of data before transcribing.
Senior Medical Records Officer
Makerere University - Case Western University Coll
07.2001 - 12.2009
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings.
- Contributed to development, planning and completion of project initiatives.
- Improved profit margins by streamlining operations and workflow.
Education
Bachelor of Science - Business Administration And Management
University of The People
Pasadena, CA05.2026
Associate of Arts - Human Resources Management
Institute of Accounting & Business Administration
Kampala, Uganda01.2000
High School Diploma -
Comprehensive High School
Kampala, Uganda02.1997
High School Diploma -
Kololo High School
Kampala, Uganda12.1994
Skills
- Employee performance management
- Staffing
- Scheduling
- Service coordination
- Travel coordination
- Driver management
- Operations and logistics
- Effective communication
- Vehicle Maintenance
- Government regulations
Trainings And Certifications
1. Leading Strategic Innovation in Organizations - Certificate in Leadership Awarded by the Vanderbilt University School of Management.
2. Workplace Diversity - Certificate of attendance Awarded by the Case Western Reserve University Department of Human Resource Management.
3. Fraud Awareness &Detection - Certificate of attendance Awarded by the Case Western Reserve University Department of Human Resource Management.
4. Supporting Our Mission, Vision, & Core Values - Certificate of attendance Awarded by the Case Western Reserve University Department of Human Resource
Management.
5. Integrating Child Rights in Development Cooperation - An online Certificate training sponsored and conducted by the European Commission & Unicef.
6. Strategic Procurement And Logistics Management(SPLM)- Certificate of Completion of Study Awarded by Makerere University College of Education And External Studies.
7. Human Participant Protections Education for Research Teams - Certificate of attendance Awarded by the United States National Cancer Institute.
8. Ethics of Clinical trails & Good Clinical Practice training - Certificate of attendance Awarded by the Makerere University/ Case Western Reserve University
Research collaboration in Uganda.
9. Good clinical Practice & Source Documentation Participation - Certificate of Attendance Awarded by PPD Development.
10. HIV/AIDs Management & use of Anti-Retroviral Drugs(ARVs) - Certificate of Attendance Awarded by Joint Clinical Research Center of Uganda.
.
11. Clinical Practice & Source Documentation Participation - Certificate of Attendance Awarded by PPD Development.
Volunteer
1. Machine Judge- Certificate of Appreciation from the Franklin County Board Of Elections, Columbus, Ohio
2. Donor- American Red Cross Association Of Columbus, Ohio
References
1. Keishanyu Rose
Executive Director
Smile For Uganda Child International
Phone:+256-701316144
Email: keishanyurose@yahoo.co.uk
2. Theresa Valere
Senior Nursing Officer
Department of Health New Jersey
Phone: 908-590-0252
theresevalere@gmail.com ·
3. Thomas Conigy
Business Manager
St. Andrew Parish & Schools, Columbus, OH
740-817-1106
tconigy@standrewparish.cc
Timeline
House Manager
Mainstay Supported Living & Healthcare
01.2024 - Current
Administrative Assistant
Catholic Diocese Of Columbus(St. Matthias Parish)
04.2021 - 12.2023
Assistant Group Home Manager
IamBoundless.org
07.2019 - 03.2021
Data Entry Specialist
Case Western Reserve University
04.2010 - 06.2019
Senior Medical Records Officer
Makerere University - Case Western University Coll
07.2001 - 12.2009
Bachelor of Science - Business Administration And Management
University of The People
Associate of Arts - Human Resources Management
Institute of Accounting & Business Administration
High School Diploma -
Comprehensive High School
High School Diploma -
Kololo High School
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