Matthew Tyler Kirk
Mount Hope,WV
Summary
A growing leader who has gained experience in multiple aspect of the healthcare industry. Working from entry-level positions and gaining the perspectives of personnel in different roles has allowed me the opportunity to better understand the complexity and challenges faced by administrative professionals. I now desire to apply my experience, knowledge, and skills to grow as a leader within our organization.
Overview
5
5
years of professional experience
Work History
Director of Marketing and Admissions
Genesis Healthcare
Charleston, WV
01.2023 - Current
- Facility marketing within the community to establish, sustain, and maintain positive relationships with assigned and unassigned referral accounts.
- Provide guidance and coaching to families and potential patients/residents through the admissions process.
- Oversee center processes for marketing and admissions and ensure the center specific processes meet goals set for the center.
- Ensure admissions are screened to reduce center-risk of admissions that do not meet proper criteria financially and clinically.
- Complete other duties as assigned by the administrator and organization.
Environmental Services Director
Healthcare Services Group
Beckley, WV
03.2022 - 12.2022
- Overseeing operations of the EVS department in the SNF setting.
- Daily communication with the administration team of the facility to ensure the environmental service team is meeting the needs of the center.
- Completing inventory orders for laundry and housekeeping.
- Scheduling and HR duties for department.
Customer Service Supervisor
CVS Health (IngenioRx Department)
Pittsburgh, PA
11.2020 - 03.2022
- Oversees a team of 20 remote customer service representatives on the East Coast Ingenio division Customer Service team.
- Completes onboarding, new hire orientation, scheduling and provides immediate call assistance to the supervised team.
EMT-B /EMS Supervisor
Wilderness Volunteer Fire Department
Mount Lookout, WV
12.2019 - 03.2021
- Oversee operations of the EMS division of the department.
- Complete scheduling, payroll and maintain communication with WVOEMS for updated personnel certifications to ensure compliance with WVOEMS and NREMS regulations.
- Oversee budgets set by the Board of Directors for equipment, supplies, payroll and training.
- Act as a primary BLS provider on units for scheduled shifts and when coverage is needed.
EMT-B / Telecommunicator
Jan Care Ambulance
Beckley, WV
05.2019 - 12.2019
- Dispatching ambulances for emergent and non-emergent transports in Division One of the company.
- Serve as the primary provider on units responsible for direct patient care in both emergent and non-emergent prehospital transports.
Education
BBA - Business And Healthcare Administration
Capella University
Minneapolis, MN07-2024
Associate of Applied Science - Business Administration
West Virginia Junior College - Morgantown
Morgantown, WV08-2022
Skills
- Creative Direction
- Advertising Management
- Partnership Development
- Marketing Analytics
- Content Strategy
- Product marketing
- Communications management
- Scheduling
- Networking
- Staff Management
- Strategic Planning
- Customer Service
- Prioritization
- Time-management
- Computer Technology
- Medical Terminology
- PCC Operations
Affiliations
- Genesis Healthcare National DEI (Diversity, Equity and Inclusion) Committee
- Valley Center DEI Ambassador
- Fayette Institute of Technology Health Science Education - Skills/Education Advisor
Accomplishments
- Delta-Mu-Delta - honor society for Business Administration
- National Society of Leadership and Success
Timeline
Director of Marketing and Admissions
Genesis Healthcare
01.2023 - Current
Environmental Services Director
Healthcare Services Group
03.2022 - 12.2022
Customer Service Supervisor
CVS Health (IngenioRx Department)
11.2020 - 03.2022
EMT-B /EMS Supervisor
Wilderness Volunteer Fire Department
12.2019 - 03.2021
EMT-B / Telecommunicator
Jan Care Ambulance
05.2019 - 12.2019
BBA - Business And Healthcare Administration
Capella University
Associate of Applied Science - Business Administration
West Virginia Junior College - Morgantown
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