Matthias Scott
Johns Creek,GA
Summary
Pragmatic Business Operations Manager delivering a background in promoting the development and implementation of strategic plans for service excellence. Motivated leader known for leading talented teams that build lucrative customer relationships through process improvements. Ready for a new position that involves strategizing future goals for an established company.
Overview
13
13
years of professional experience
Work History
BUSINESS OPERATIONS MANAGER II
Dish Network
01.2021 - Current
- In charge of overseeing all aspects of operations including managing inventory, planning, order fulfilling production and coordinating shipping logistics for Distribution site.
- Manage company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
- Maintain consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
- Hire, train and coach team members on point-of-sale systems, company policy and procedures and customer service.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implement successful business strategies to increase revenue and target new markets.
- Optimize efficiency by successfully managing budgets, accounts, and itinerary coordination.
- Creates effective action plans that successfully meet objectives and implement strategic process enhancements, leading to higher revenue and lower operational expenses.
DISTRICT MANAGER
Asurion
01.2011 - 01.2021
- Monitored performance and feedback surveys to ensure customer satisfaction, quality experiences, and gathered statistical data to identify trends.
- Managed 40 locations across Texas, from Dallas to Houston region.
- Collaborated with internal teams to gather and analyze data in order to optimize forecasting strategies.
- Coached and developed employees to enhance their performance and optimize hiring process.
- Achieved optimal resource utilization through effective planning and coordination.
- Initiated new strategies and processes to optimize sales goals and targets based on identified vendor supply trends.
- Delivered superior customer service by building strong client relationships, providing tailored solutions, and consistently meeting project deadlines.
- Developed and implemented data strategies and roadmaps to enhance data analytics and reporting capabilities.
- Streamlined inventory management control processes.
- Coordinated and executed market up-training events to optimize market performance and contribute to organizational success.
Education
Six Sigma Yellow Belt -
01.2019
CIS Certification -
Lakeland Community College
08.2014
Skills
- Data Analytics
- SQL
- Workforce Planning
- Power BI
- Project Planning
- Program Planning
- Manhattan Scale WMS
- Tableau
- Agile
- Oracle
- Workday
- Process Improvement
- Procurement
- Forecasting
- Supply chain and logistics
- Business Workflows
- Manufacturing
- Microsoft Office proficient
- Critical Thinking
- Project Management
- Product Management
- Program Management
- Supply Chain Optimization
- Warehouse management
- Demand Planning
- Business Planning
Personal Information
Title: Operations Manager
Timeline
BUSINESS OPERATIONS MANAGER II
Dish Network
01.2021 - Current
DISTRICT MANAGER
Asurion
01.2011 - 01.2021
Six Sigma Yellow Belt -
CIS Certification -
Lakeland Community College