Robin Urena
TD SYNNEX
LARGO,FL
1
Certification
15
years of professional experience
Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.
Work History
Business Operations Manager II
6 Years 7 Months- Developed and maintained strong relationships with key partners to ensure partner success with TD SYNNEX.
- Promoted and educated partners on MSLA procedures handling from booking to post sales since 2020.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services while creating a welcoming and positive experience
- An effective liaison between customers and internal TD SYNNEX teams.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction via answering phone calls and escalations
- Led cross-functional teams to implement strategic initiatives that improved services and lead times for partners specifically territory 301 &302.
- Oversaw day-to-day business operations on Cisco Cloud by fostering deep professional relationships with Partner contacts and internal sales teams.
- Exhibits high energy and professionalism when dealing with clients and staff.
- Collaborated with RevolutionEA team to provide excellent service for EA collaboration deals from booking to post sales.
- Improved customer satisfaction by quickly addressing and resolving customer complaints and feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
Bartender/Shift Leader
10 Months- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and experience.
- Trained new staff on bartending techniques and customer service standards, fostering a collaborative team environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels, ordering supplies to minimize waste and maintain product availability.
- Served high customer volumes during special events, nights, and weekends.
KEY SHIFT SUPERVISOR & BARTENDER
7 Years 2 Months- Supervised daily operations, ensuring adherence to quality standards and service excellence.
- Trained and mentored staff on menu offerings and customer service protocols.
- Managed inventory control, reducing waste through effective stock management practices.
- Implemented scheduling adjustments to optimize labor efficiency during peak hours.
Education
Bachelor of Science - Health Services Administration
- Dean's List [ 2010-2012]
- cum laude graduate
- 3.5 GPA
Skills
Client relations
Excellent customer service
Relationship management
Microsoft Office
Creative problem solving
Prioritization
Detail-oriented work ethic
Teamwork and collaboration
Effective communication
Operational efficiency
Affiliations
- Veteran service
Certification
- Cisco Blackbelt Certified
Timeline
Business Operations Manager II
TD SYNNEX
02.2020 - CurrentRead More
Bartender/Shift Leader
Jimmy Guana's
05.2019 - 03.2020Read More
KEY SHIFT SUPERVISOR & BARTENDER
Outback Steakhouse
03.2012 - 05.2019Read More
St. Petersburg College
Bachelor of Science from Health Services Administration
Read More