Matthys Serfontein
Johns Creek,GA
Summary
Psychology undergraduate with a passion for research and leadership. Experienced in customer service and working with participants. As a director of my highschool HOSA chapter, I designed and implemented training and recruitment procedures and oversaw leadership development for chapter officers, beginning an interest for I/O psychology that I am excited to further explore and pursue as a career.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Steak N Shake
09.2023 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Flexibly worked various stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Research Assistant
The Foundation Lab at Georgia Tech
04.2023 - 12.2023
- Proactively screened participants for study eligibility preventing data contamination and the waste of lab funds
- Conducted participant training in accordance with established procedures
Education
Bachelor of Science - Psychology
University of North Georgia
Dahlonega, GA01-2026
High School Diploma -
Innovation Academy High School
Alpharetta, Georgia05-2024
Skills
- Written and oral communication
- Statistical Analysis
- Customer service
- Teamwork and collaboration
Certification
Social & Behavioral Research - CITI Program
Best Practices for Clinical Research - CITI Program
General Industry Safety and Health - OSHA
Awards
Eagle Scout
AP Capstone Scholar
AP Scholar With Distinction
Timeline
Team Member
Steak N Shake
09.2023 - 08.2024
Research Assistant
The Foundation Lab at Georgia Tech
04.2023 - 12.2023
Bachelor of Science - Psychology
University of North Georgia
High School Diploma -
Innovation Academy High School
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