Mattie Dean
Midvale,UT
Summary
Experienced implementation specialist with a proven track record of streamlining software implementation processes and enhancing client satisfaction. Proficient in leading multiple projects to optimize system integrations and reduce deployment times. Skilled in troubleshooting technical issues and delivering effective solutions, while fostering close collaboration with cross-functional teams.
Overview
5
5
years of professional experience
Work History
Implementation Specialist
Solo LLC
02.2023 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Created user accounts and assigned permissions.
- Configured and tested new software
Senior Proposal Support Specialist
Solo LLC
01.2022 - 02.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
Little Caesars Manager
Sizzling Platter
11.2019 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
LIVE interactive College courses - General Studies
UVU
Provo, UT12.2022
High School Diploma -
Westlake High School
Saratoga Springs, UT12-2021
Skills
- Computer Skills
- Management
- Upselling
- Account Management
- CRM Software
- Organizational skills
- Supervising experience
- Software implementation
- Client training
- Configuration and management
- Customer Service
- Reporting and documentation
- Technical Troubleshooting
- Problem-Solving
Timeline
Implementation Specialist
Solo LLC
02.2023 - Current
Senior Proposal Support Specialist
Solo LLC
01.2022 - 02.2023
Little Caesars Manager
Sizzling Platter
11.2019 - 01.2022
LIVE interactive College courses - General Studies
UVU
High School Diploma -
Westlake High School
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