Mattie Hodges
Tyler,TX
Summary
Dedicated professional seeking a long-term position with a stable company to leverage skills and contribute to organizational success. Recognized for self-motivation and a strong work ethic, consistently delivering high-quality results in both independent and collaborative settings. Reliability and professionalism are hallmarks of work performance, complemented by a keen enthusiasm for embracing new challenges and opportunities for growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Big Shot Coffee House
Tyler, Texas
08.2021 - 02.2026
- Achieved promotion to shift supervisor in April 2022, enhancing team productivity through effective leadership. Progressed to assistant manager in July 2024, driving improvements in service quality and operational processes.
- Executed weekly scheduling and payroll functions, maintaining adherence to deadlines and accuracy.
- Updated hand-drawn signs to reflect current events and new drink releases.
- Oversaw daily operations to ensure seamless workflow and exceptional service delivery.
- Conducted comprehensive inventory assessments to verify stock levels and forecast future supply needs.
- Directed daily cash reconciliation processes to ensure precise financial reporting.
- Oversaw compliance with health and safety regulations to uphold a secure environment for employees and customers.
- Facilitated training for new team members on barista skills, cash handling procedures, and company policies to ensure consistent performance across the team.
- Facilitated a supportive workplace culture by implementing clear communication practices and encouraging collaborative problem-solving.
- Developed rapport with regular customers by providing attentive service and actively engaging in meaningful dialogue.
- Executed targeted promotions for seasonal beverages and effectively upsold bakery items to increase overall sales.
Receptionist/Customer Relations Manager
Nissan of McKinney
McKinney, Texas
09.2019 - 08.2021
- Advanced to customer relations manager in November 2019. Offered full-time accounting role following completion of title clerk training, which was not accepted due to resignation from organization.
- Managed entry of new car inventory into database and systematically assigned inventory keys for efficient access within digital key system.
- Facilitated interdepartmental communication to optimize workflow efficiency.
- Evaluated customer buying experiences through checklist assessments to guarantee all aspects were addressed and enhance customer retention.
- Adapted to dynamic work conditions, consistently demonstrating a cheerful attitude and professionalism.
- Assisted in executing essential tasks to enhance team efficiency and support operational needs.
- Facilitated a friendly and knowledgeable assistance experience for visitors and customers to enhance satisfaction.
- Managed data entry and reporting within CRM/CDK system to support sales and service teams.
- Facilitated training for new staff on reception protocols and customer service standards.
Education
High School Diploma -
Heritage High School
Frisco, TX06-2018
Some College (No Degree) - Interior Design
Texas State University
San Marcos, TXSkills
- Reliable team member
- Inventory management
- Customer relationship management
- Staff scheduling
- Health compliance
- Cash handling
- Time management
- Team leadership
Certification
Food Manager Certification
Timeline
Assistant Manager
Big Shot Coffee House
08.2021 - 02.2026
Receptionist/Customer Relations Manager
Nissan of McKinney
09.2019 - 08.2021
High School Diploma -
Heritage High School
Some College (No Degree) - Interior Design
Texas State University