Open To Work
Mattie Howard
Burlington
Summary
Results-driven administrative professional skilled in customer service and invoice processing. Enhances operational efficiency through effective communication and problem-solving. Manages complex schedules and maintains accurate documentation, driving client satisfaction and streamlined service delivery.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Perfection Auto Body
Burlinnton
08.2022 - 01.2026
- Coordinated customer appointments and service schedules to optimize service delivery.
- Handled customer inquiries, ensuring high levels of service satisfaction.
- Assisted technicians with administrative tasks and inventory management.
- Managed customer contact information database to ensure accuracy and accessibility.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors and provided general information about the company.
- Prepared and maintained accurate vehicle repair documentation.
- Processed invoices for payment using accounting software applications.
Administrative Assistant/ Purchasing Dept
Triple Crown Products
Mukwonago
01.2016 - 01.2022
- Managed goods throughout purchasing process to ensure timely and accurate deliveries
- Issue purchase orders to suppliers, distributors and manufacturers
- Verified accuracy of received orders to maintain inventory integrity
- Ensure goods received are the current size/color
- Entered tracking numbers received from vendors into the system.
- Collaborated with relevant departments to align purchased products with customer needs
- Invoice customers for sample orders
- Requested return merchandise authorizations and call tags from vendors for item returns.
- Work with Receiving department for any problems with orders
Operation Manager
The Parklander News Magazine
Coral Springs
01.2008 - 01.2016
- Conducted monthly meetings with sales reps to address concerns and communicate new policies.
- Manager duties, administrative tasks, sales and interaction with clients on a daily basis. Assist publishers, editor and graphic designers.
- Maintained daily records of all and potential clients for sales representatives, managed daily calendar for publishers, and followed up on client issues to ensure satisfaction.
- Read over mock monthly magazine to check for any mistakes in ads or content.
Bookkeeper Supervisor
Norych and Tallis Law Firm
Coral Springs
04.2006 - 05.2008
- Supervised department of four, managed accounts payables, maintained daily Excel sheet for account balances, processed payroll, resolved accounting issues, researched checks, and organized accounts.
- Processed credit card payments and legal notary services.
- Processed deposits for eight accounts, entered costs for files, paid court costs and local attorneys, returned costs to clients, billed clients for fees owed, and followed up on outstanding fees.
Bookkeeper
Gold Coast Tire and Auto
Margate
07.2003 - 03.2008
- Managed accounts payable and receivable for automotive services.
- Maintained accurate financial records using accounting software.
- Reconciled bank statements monthly to ensure accuracy.
- Addressed and resolved customer complaints across seven stores, ensuring customer satisfaction and retention.
Credit Manager
Sun Valley Worldwide
Delray Beach
06.2002 - 07.2003
- Managed accounts receivables based on aging report, conducted daily collections calls, maintained company credit rating with major credit bureaus, resolved disputed invoices, and performed administrative tasks.
- Managed credit risk assessments for diverse client portfolios.
- Evaluated credit applications using industry-standard guidelines and tools.
- Established customer credit limits, set up vendor credit accounts, processed daily deposits and applied checks, reconciled bank balances with QuickBooks, maintained detailed account records, and interacted with customers.
- Developed and implemented credit policies to enhance operational efficiency.
Revenue Examiner
State of Maryland
Annapolis
08.1996 - 04.2003
- Initiated enforcement actions against taxpayers through wage garnishment and property liens, ensuring collection of owed taxes.
- Analyzed tax returns for compliance with state regulations and policies.
- Conducted audits to identify discrepancies in taxpayer records.
- Researched case histories to assess taxpayers' ability to pay, negotiating tailored payment plans to facilitate compliance.
- Collaborated with other departments to resolve complex tax issues.
Education
Associate's Degree - Accounting
FLORIDA METROPOLITAN UNIVERSITY
Ft. Lauderdale, FL02.2004
Skills
- Administrative support
- Appointment scheduling
- Invoice processing
- AR/AP
- Records management
- Microsoft Office
- Data entry
- Analytical thinking
- Problem-solving
- Effective communication
- Conflict resolution
- Customer service
Work Preference
Remote Work
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$20/hr - $1000/hrTimeline
Administrative Assistant
Perfection Auto Body
08.2022 - 01.2026
Administrative Assistant/ Purchasing Dept
Triple Crown Products
01.2016 - 01.2022
Operation Manager
The Parklander News Magazine
01.2008 - 01.2016
Bookkeeper Supervisor
Norych and Tallis Law Firm
04.2006 - 05.2008
Bookkeeper
Gold Coast Tire and Auto
07.2003 - 03.2008
Credit Manager
Sun Valley Worldwide
06.2002 - 07.2003
Revenue Examiner
State of Maryland
08.1996 - 04.2003
Associate's Degree - Accounting
FLORIDA METROPOLITAN UNIVERSITY