Mattie Jones
Peoria,AZ
Summary
Compassionate and dedicated professional with a diverse background in leadership, healthcare, and childcare, seeking to leverage strong interpersonal and organizational skills in a Registered Behavior Technician role. Experienced as a restaurant general manager, patient care assistant, certified nursing assistant, and childcare provider, with proven expertise in managing teams, implementing individualized care plans, and fostering supportive environments for individuals with diverse needs.
Overview
8
8
years of professional experience
Work History
General Manager
Seven Brothers Burgers
02.2024 - 12.2024
- Successfully opened a new store location, overseeing all aspects of the launch, including staffing, training, and inventory management.
- Managed restaurant operations, including employee scheduling, budgeting, and compliance with health and safety standards.
- Cultivated a positive work environment by mentoring employees and fostering teamwork.
- Developed problem-solving skills by effectively addressing customer concerns, dietary restrictions, and unexpected challenges.
Shift Manager
Seven Brothers
01.2019 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Patient Care Assistant
Revere Health Dermatology
10.2021 - 12.2022
- Managed daily workflow by rooming patients, briefing healthcare providers, and assisting in medical procedures.
- Communicated with patients via phone and email to relay messages, answer questions, and resolve issues.
- Documented patient information accurately, supporting healthcare providers with detailed notes.
Certified Nursing Assistant
Lake Ridge Senior Living
08.2021 - 10.2022
- Assisted residents with activities of daily living, including personal care and mobility support.
- Planned and led engaging activities for residents with physical and mental disabilities.
- Maintained a safe and compassionate environment to enhance residents' quality of life.
Childcare Provider
Primrose Schools
10.2016 - 05.2017
- Provided care for children aged infants to five years old, tending to emotional and physical needs.
- Documented behaviors, food consumption, and medications administered.
- Maintained a clean and nurturing environment to promote learning and growth.
Education
Bachelor of Science - Microbiology
Brigham Young University
Provo, UT04-2021
Skills
- Leadership and team building
- Flexibility and adaptability
- Operations management
- Team player
- Emotional support
- Clinical documentation
- Patient-focused care
- Compassion and empathy
- Complex Problem-solving
- Child supervision
Timeline
General Manager
Seven Brothers Burgers
02.2024 - 12.2024
Patient Care Assistant
Revere Health Dermatology
10.2021 - 12.2022
Certified Nursing Assistant
Lake Ridge Senior Living
08.2021 - 10.2022
Shift Manager
Seven Brothers
01.2019 - 02.2024
Childcare Provider
Primrose Schools
10.2016 - 05.2017
Bachelor of Science - Microbiology
Brigham Young University
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