Mattie Vasquez
Canadian
Summary
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
American Express, AMEX
11.2024 - Current
- Provided high-quality remote support for American Express cardmembers, addressing inquiries related to account billing and rewards programs.
- Facilitated resolution of complex customer issues through a consultative approach, ensuring first-contact resolution and fostering brand loyalty.
- Executed simultaneous navigation of multiple proprietary databases and digital tools to manage sensitive cardmember data efficiently.
- Analyzed customer interactions to identify opportunities for enhancing overall experience through tailored product and service recommendations.
Book keeper
Horizon Oilfield
10.2014 - Current
- Payroll, Invoicing
Book keeper
Horizon Oilfield
10.2014 - Current
- Payroll, Invoicing
Manager
The Stumbling Goat
04.2013 - 12.2014
- Provided onsite training
- Monitored multiple databases to keep track of all company inventory
- Report on net sales
- Opening/closing facility
- Inventory/ordering for establishment
- Increased sales
- Reduced turn over rate of staff
- Hiring/firing
- Improved safety hazards
- Supervised over 20 employees
Manager
The Stumbling Goat
04.2013 - 12.2014
- Provided onsite training
- Monitored multiple databases to keep track of all company inventory
- Report on net sales
- Opening/closing facility
- Inventory/ordering for establishment
- Increased sales
- Reduced turn over rate of staff
- Hiring/firing
- Improved safety hazards
- Supervised over 20 employees
Front desk - ChildcareEducation
Canadian Community Center
04.2011 - 07.2014
- Took payments for memberships
- Opened/Closed facility
- Watched Children
Front desk - ChildcareEducation
Canadian Community Center
04.2011 - 07.2014
- Took payments for memberships
- Opened/Closed facility
- Watched Children
Education
GED - undefined
Homeschooled
TX07.2014
Skills
- Muti-task Management
- Results-oriented
- Microsoft Office
- Computer proficient
- Training and development
- Expense control
- Problem solving
- Customer satisfaction
- Reporting
- Improved the work place
- Increased profit margin
- Ensured all work was completed
- Monitored staff and costumers
- Reduced the turn over rate
- Reduced the risk of safety hazards
- Prepared staff meetings/team building
- Trained new employees
- Supervised over 20 employees
Personal Information
Nationality: Canadian
Timeline
Customer Service Representative
American Express, AMEX
11.2024 - Current
Book keeper
Horizon Oilfield
10.2014 - Current
Book keeper
Horizon Oilfield
10.2014 - Current
Manager
The Stumbling Goat
04.2013 - 12.2014
Manager
The Stumbling Goat
04.2013 - 12.2014
Front desk - ChildcareEducation
Canadian Community Center
04.2011 - 07.2014
Front desk - ChildcareEducation
Canadian Community Center
04.2011 - 07.2014
GED - undefined
Homeschooled