Mattison Huggins
Charlotte,United States
Summary
Dynamic leader with extensive experience at AmeriSave Mortgage Corporation, driving team performance and enhancing customer satisfaction. Proven expertise in credit analysis and negotiation, successfully managing strategic partnerships to boost growth. Recognized for implementing process improvements that increased operational efficiency and streamlined loan origination processes.
Overview
11
11
years of professional experience
Work History
CSS Supervisor I
AmeriSave Mortgage Corporation
02.2025 - Current
- Lead and coach a team of Customer Service Specialists to achieve performance goals.
- Implement process improvements to enhance customer experience and operational efficiency.
- Monitor KPIs and provide actionable feedback to drive team success.
Business Partnership Manager / Credit Specialist
Credit Sage
01.2023 - 01.2025
- Managed strategic relationships with business partners to ensure long-term growth and success.
- Analyzed and monitored customer creditworthiness and risk profiles.
- Negotiated and administered credit agreements with customers, vendors, and stakeholders.
Senior Loan Officer
First Guaranteed Mortgage Industry
12.2021 - 07.2022
- Originated mortgage loans through referrals and company-provided leads.
- Assisted customers with home purchase and refinance options.
- Utilized underwriting software to evaluate income, debt, and credit profiles.
Senior Loan Officer
Intercontinental Capital Group
09.2019 - 11.2021
- Developed and maintained relationships with lenders and referral sources to increase loan volume.
- Managed loan pipelines to ensure timely and accurate closings.
- Generated new business through prospecting and marketing efforts.
Sr. Loan Officer / Processor
Wyndham Capital Mortgage
05.2015 - 09.2019
- Originated mortgage loans and managed the entire loan process from prequalification to closing.
- Built and maintained relationships with realtors, homebuilders, and referral sources.
- Developed marketing strategies to increase loan volume.
- Reviewed and verified borrower documentation for accuracy and compliance.
- Coordinated with underwriters, appraisers, and title companies to ensure timely closings.
- Maintained detailed records and communicated status updates to clients and loan officers.
- Ensured adherence to regulatory guidelines and company policies throughout the loan process.
Education
Bachelor of Arts - Professional Writing & English, Communication
Appalachian State University
Boone, NC12-2014
Skills
- Leadership
- Project management
- Customer service
- Sales
- Conflict resolution
- Negotiation
- Organization
- Pipeline management
- Credit analysis
- Risk assessment
Personal Information
Title: CSS Supervisor
Timeline
CSS Supervisor I
AmeriSave Mortgage Corporation
02.2025 - Current
Business Partnership Manager / Credit Specialist
Credit Sage
01.2023 - 01.2025
Senior Loan Officer
First Guaranteed Mortgage Industry
12.2021 - 07.2022
Senior Loan Officer
Intercontinental Capital Group
09.2019 - 11.2021
Sr. Loan Officer / Processor
Wyndham Capital Mortgage
05.2015 - 09.2019
Bachelor of Arts - Professional Writing & English, Communication
Appalachian State University