Matthew Lyvers
West Jefferson,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Genuine Parts Company - NAPA
Columbus, OH
10.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained inventory by checking merchandise to determine levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Counter Salesperson
Genuine Parts Company - NAPA
Columbus, OH
10.2022 - 10.2023
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Operated cash register to process payments from customers.
Delivery Driver
Genuine Parts Company - NAPA
Columbus, OH
08.2021 - 10.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Education
High School Diploma -
West Jefferson High School
West Jefferson, OH05-2006
Skills
- Stock management
- Retail Operations
- Microsoft Office Suite
- Store Organization
- Loss Prevention
- Customer Relations
- Sales Techniques
- POS systems operations
- Customer Service and Engagement
- Shift Scheduling
Timeline
Assistant Store Manager
Genuine Parts Company - NAPA
10.2023 - Current
Counter Salesperson
Genuine Parts Company - NAPA
10.2022 - 10.2023
Delivery Driver
Genuine Parts Company - NAPA
08.2021 - 10.2022
High School Diploma -
West Jefferson High School
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