Matty Hensley
Johnson City,TN
Summary
Accomplished Lead Licensed Esthetician at Goldsoul Esthetics, adept in customized skincare plans and fostering professional relationships, significantly enhanced client retention through innovative marketing and exceptional service. Demonstrates a commitment to continuing education and state licensing compliance, ensuring up-to-date industry knowledge and expertise.
Overview
3
3
years of professional experience
Work History
Lead Licensed Esthetician
Goldsoul Esthetics
06.2024 - Current
- Provided specialized services such as chemical peels, microdermabrasion, and dermaplaning for enhanced treatment options.
- Established partnerships with local businesses to promote cross-promotion opportunities and increase brand visibility within the community.
- .Demonstrated expertise in various skincare lines while recommending suitable products based on individual client needs.
- Developed a loyal clientele through exceptional customer service and targeted marketing initiatives.
- Maintained a clean, safe, and organized treatment room to ensure optimal client experience.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Licensed Esthetician
Oasis Skincare Center
08.2022 - 06.2024
- Welcomed clients arriving for appointments.
- Handled busy schedules and stayed on top of key deadlines.
- Discussed procedures and treatment options with clients.
- Provided clients with knowledge of all cosmetic services being provided.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Trained new staff members on proper equipment usage, technique, sanitation protocols, and company policies.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Improved clientele retention with exceptional customer service and follow-up care.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Educated patients on treatment options.
Receptionist
Oasis Skincare Center
10.2021 - 08.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Esthetics License - Esthetics
Premier Cosmetology Academy
Kingsport, TN06.2022
High School Diploma -
David Crockett High School
Jonesborough, TN05.2021
Skills
- Positive Attitude and Demeanor
- Skincare product knowledge
- Customized skincare plans
- Reliability and punctuality
- Detail-oriented mindset
- Active listening abilities
- Appointment Scheduling
- Continuing Education Commitment
- Confidentiality and Discretion
- Sales and Upselling
- Sensitive skin care
- Industry trend awareness
- Marketing and Promotions
- Professional Networking
- State licensing compliance
Timeline
Lead Licensed Esthetician
Goldsoul Esthetics
06.2024 - Current
Licensed Esthetician
Oasis Skincare Center
08.2022 - 06.2024
Receptionist
Oasis Skincare Center
10.2021 - 08.2022
Esthetics License - Esthetics
Premier Cosmetology Academy
High School Diploma -
David Crockett High School
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