Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Maud John

Summary

Proficient Operations Analyst with 25 years of insight managing complex deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.

Overview

9
9
years of professional experience

Work History

Senior Analyst

PNC Bank
Philadelphia, PA
03.2022 - Current
  • Training staff on CP/ Canadian settlement
  • Approving pending files coming into IMX
  • Giving team direction


Operations Analyst

PNC Bank
Philadelphia, Pennsylvania
10.2013 - 03.2022
  • Solve problems timely and effectively, ensuring customer satisfaction
  • Assist with training and support for current and new employees.
  • Balancing Checks
  • Argo Keying
  • Assist in reject repair
  • IQA
  • Networks
  • Esends
  • Canadians
  • Missing and failed report
  • Assist in all early/night functions
  • Assist in AIC
  • Minimize customer impact

Education

GED -

John Bartram Highschool
Philadelphia, PA
06.1983

Skills

  • Process updates
  • Data analysis
  • Cross-functional teamwork
  • Microsoft Word
  • Microsoft SharePoint
  • Critical thinking
  • Workflow process
  • Customer transactions
  • Customer retention
  • Detail Oriented

Timeline

Senior Analyst

PNC Bank
03.2022 - Current

Operations Analyst

PNC Bank
10.2013 - 03.2022

GED -

John Bartram Highschool

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Maud John