Maung Maung Hlaine
Los Angeles,CA
Summary
Dynamic barista and bartender with experience at Royal Caribbean International, known for creating exceptional customer experiences through friendly service and expert beverage preparation. Skilled in time management and up-selling, consistently achieving high customer satisfaction scores while maintaining a clean and organized workspace. A dedicated team player committed to fostering a positive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista/bartender/server
Royal Caribbean International
12.2014 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Hospitality Food And Beverage Service Course - Hospitality
Star Resources University
Yangon,Myanmar 12.2012
Bachelor Of Arts - Geography
Dagon University
Yangon, Myanmar 10.2012
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Active listener
- Cleanliness
- Safe food handling
- Beverage preparation
- POS systems
- Latte art
- Espresso preparation
- Up-selling
- Smoothie making
Certification
ServSafe Food Handler Certificate
ServSafe Alcohol Cruise Line Certificate
Timeline
Barista/bartender/server
Royal Caribbean International
12.2014 - 03.2024
Hospitality Food And Beverage Service Course - Hospitality
Star Resources University
Bachelor Of Arts - Geography
Dagon University
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