Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samantha Miramontes-Lewis

Dallas

Summary

Experienced customer service professional with a strong background in the service and retail industry. Demonstrated expertise in problem-solving and a commitment to delivering exceptional service to exceed customer expectations. Possessing excellent attention to detail and effective communication skills, I excel at building rapport and fostering positive relationships with customers and team members. Dedicated to contributing my expertise to enhance the success of any organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista/Bartender/Server

Jaquval Brewery Trades Delicatessen
10.2024 - 01.2025
  • Crafted specialty hot and cold beverages, including espressos, lattes, cappuccinos, and teas.
  • Receive and process payments on Toast Point of sale register.
  • Ensured availability of all front-of-house products through effective inventory management.
  • Managed high-volume table service efficiently during peak dining hours.
  • Crafted innovative and visually stunning cocktails, incorporating unique flavor combinations and presentation techniques

Bartender/Server

Lipstick Cabaret
09.2023 - 09.2024
  • Prepared and served standard two to three ingredient cocktails consistently during day shifts.
  • Assessed patrons for signs of intoxication and alerted management when necessary.
  • Established a dynamic and friendly setting for customers, increasing loyalty.

Bartender/Server

Sofranos Greek Restaurant and Bar
09.2022 - 09.2023
  • Executed high-volume free-pour bartending in a bustling nightclub environment.
  • Upheld cleanliness standards and organized bar area.
  • Accurately processed payments through Clover POS platform.
  • Showcased proficiency in crafting classic cocktail recipes and innovative drink blends.

Assistant Manager

Men's Wearhouse
11.2020 - 09.2022
  • Oversaw cash handling procedures by opening and closing registers.
  • Ensured accuracy in financial transaction records, including daily sales reports and invoices.
  • Directed daily operations and handled key responsibilities in managerial capacity.
  • Strengthened partnerships with high-value clients, boosting brand loyalty.
  • Developed upselling strategies, driving an average increase of 30% per transaction value.

Sales Associate

H&M
01.2018 - 10.2019
  • Delivered outstanding customer support by addressing product inquiries.
  • Received shipments of new merchandise and checked them against purchase orders.
  • Executed quick checkout transactions using POS system in high traffic times.

Cashier and Customer Service

Walmart
10.2016 - 06.2018
  • Enhanced client experience by seamlessly integrating professional demeanor with solution-oriented approaches.
  • Operated cash register ensuring precise handling of cash transactions.
  • Operated within company standards to efficiently manage returns and exchanges.
  • Maintained transactional accuracy and attention to detail during high-demand periods.

Education

High school diploma -

Ralph H. Poteet

Skills

  • Cash Handling
  • Barista Experience
  • POS
  • Serving Experience
  • Bartending
  • Assistant Manager Experience
  • Sales

Certification

  • TABC Certification
  • Food Handler Certification

Timeline

Barista/Bartender/Server

Jaquval Brewery Trades Delicatessen
10.2024 - 01.2025

Bartender/Server

Lipstick Cabaret
09.2023 - 09.2024

Bartender/Server

Sofranos Greek Restaurant and Bar
09.2022 - 09.2023

Assistant Manager

Men's Wearhouse
11.2020 - 09.2022

Sales Associate

H&M
01.2018 - 10.2019

Cashier and Customer Service

Walmart
10.2016 - 06.2018

High school diploma -

Ralph H. Poteet

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Samantha Miramontes-Lewis