Maura DeSilvio
Tampa
Summary
Professional, experienced, and ready to contribute in volunteer capacity. Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Server
Grimaldi's Pizzeria
08.2025 - 12.2025
- Greeted and seated guests, ensuring efficient flow of service during peak hours.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Red Lobster
11.2024 - 05.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Assisted in training new staff on front-of-house operations and customer service standards.
- Collaborated with waitstaff to coordinate timely service and enhance guest satisfaction.
- Responded to guest inquiries and resolved concerns swiftly, improving overall dining experience.
- Implemented strategies to streamline seating arrangements during peak hours, enhancing efficiency.
Hostess
Mudhen Brewing Company
05.2023 - 08.2024
- Monitored dining area for cleanliness and readiness, maintaining high standards of hygiene.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
Bachelor of Arts - Criminology
University of South Florida-Main Campus
Tampa, FL05-2026
Junior High School Education -
Ocean City High School
Ocean City, NJ06.2022
Skills
- Cash handling
- Phone etiquette
- Hospitality
- Communication skills
- Patience and empathy
- Customer service
- Effective multitasking
Certification
- Driver's License
- January 2023 to April 2026
Languages
English - Expert
Timeline
Hostess/Server
Grimaldi's Pizzeria
08.2025 - 12.2025
Hostess
Red Lobster
11.2024 - 05.2025
Hostess
Mudhen Brewing Company
05.2023 - 08.2024
Bachelor of Arts - Criminology
University of South Florida-Main Campus
Junior High School Education -
Ocean City High School