Maura García
San Dimas,CA
Summary
Detail-oriented healthcare support professional with extensive experience in patient intake management and specimen collection. Expertise in bilingual communication, insurance verification, and maintaining compliance, contributing to efficient clinic operations and high-quality patient care.
Overview
15
15
years of professional experience
Work History
Bilingual Assistant intaker
Soultenders
Arcadia, California
2025.06 - Current
- Managed end-to-end new patient intake, including answering inquiries, completing registrations, scheduling appointments in TherapyNotes, and sending all intake documents and consent forms for upcoming therapy sessions, confirmation emails.
- Provided bilingual support to clients and staff in multiple languages.
- Performed insurance benefit checks to clarify coverage, ensuring patients understood their financial responsibilities.
- Maintained comprehensive knowledge of all insurance plans accepted by the practice to support accurate onboarding, billing coordination, and patient guidance.
- Coordinated scheduling and logistics for provider outreach to enhance patient access to services.
- Supported specialized workflows, including minor patient intakes, confirming parental consent, ensuring proper documentation, and collaborating with clinical staff for compliant record handling.
Certified Phlebotomist II
Quest Diagnostics
Glendale, CA
2024.05 - 2025.03
- Performed high-volume venipuncture and specimen collection, averaging 40+ specimens daily for adult, pediatric, and geriatric patients using vacutainer, butterfly, syringe, and straight needle techniques.
- Maintained 100% patient ID/specimen labeling compliance by verifying requisitions, resolving discrepancies with providers, and ensuring accurate processing, centrifugation, storage, and shipment to the central lab.
- Supported efficient clinic flow by prioritizing stat/routine collections, stocking supplies, and assisting with training new phlebotomists on collection and specimen handling best practices.
Certified Phlebotomist
Foundation Laboratory / St. John’s Community Medical
Los Angeles, CA
2023.02 - 2024.05
- Collected and processed blood specimens in a fast-paced community medical setting, supporting daily patient volume with accurate venipuncture, specimen labeling, and transport preparation.
- Improved workflow efficiency by organizing collection priorities, validating test orders, and collaborating with clinical staff to reduce delays and collection errors.
- Assisted in training new staff on phlebotomy technique, patient interaction, and laboratory protocols.
Certified Phlebotomist Technician
Foundation Laboratory / Pediatric & Obstetric Clinic
Los Angeles, CA
2011.04 - 2023.02
- Delivered 12+ years of phlebotomy support in pediatric and obstetric settings, performing venipuncture, heel sticks, capillary collections, and therapeutic phlebotomy with strong patient comfort and specimen accuracy.
- Performed specialized and difficult draws for infants, children, and adults while ensuring proper labeling, centrifugation, storage, and transport compliance.
- Maintained clean, fully stocked work areas and supported coordinated care with physicians, nurses, and clinical staff to ensure timely diagnostic testing.
Education
CPT-1 Phlebotomy -
Southern Crescent Technical College
Monterey Park, CA2010-08
Associate of Arts - General Studies
Santa Monica College
Santa Monica, CA2006-06
Skills
- Intake management
- Bilingual communication
- Appointment scheduling
- Insurance verification
- Accurate documentation
- HIPAA compliance
- Specimen handling procedures
- Quality control
- Data accuracy
- Detail-oriented
- Time management
- Customer management
- Adaptability
- Venipuncture techniques
- Specimen collection
- Geriatric phlebotomy
- Infection control
- Pediatric phlebotomy
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Bilingual Assistant intaker
Soultenders
2025.06 - Current
Certified Phlebotomist II
Quest Diagnostics
2024.05 - 2025.03
Certified Phlebotomist
Foundation Laboratory / St. John’s Community Medical
2023.02 - 2024.05
Certified Phlebotomist Technician
Foundation Laboratory / Pediatric & Obstetric Clinic
2011.04 - 2023.02
CPT-1 Phlebotomy -
Southern Crescent Technical College
Associate of Arts - General Studies
Santa Monica College