Lynn McComb-Bracy
Summary
Experienced healthcare professional with 20+ years in fast-paced settings. Proficient in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Recognized for positive attitude and effective communication skills with patients and medical staff. Strong problem-solving abilities, eager to learn and excel. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive, goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, adaptability, and quick learning. Committed to driving team success and contributing to organizational growth.
Overview
13
13
years of professional experience
Work History
Medical Assistant/Phlebotomy Specialist
Colorectal Center
05.2024 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Provided professional services and support in a dynamic work environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with many in-house minor surgery; flexile sigmoidoscopy, anal tag removal, hemorrhoidectomy.
Medical Assistant/Lead Phlebotomist
Nashville Neuroscience Group (Provider Passed)
08.2023 - 05.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted in giving Botox injections for headaches/migraines.
- Assisted in setting up patients for IV insertion for IV drips.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Verified Cover my meds for Authorization
- Sent in medications for patients pharmacy
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Monitored supply levels and placed orders for laboratory supplies.
- Developed and implemented strategies to improve phlebotomy processes.
- Reviewed and processed requisitions for laboratory tests.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Quality Assurance Analyst
QTC Management Inc. - A Leidos
08.2022 - 05.2023
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Directed quality assurance standards to maximize results.
- Participated in quality assurance reviews to verify accuracy and reliability of data.
- Maintained data, reporting and quality assurance standards throughout investigations.
- Oversaw quality assurance management and offered suggested recommendations.
- Directed quality assurance teams, shortened validation turnaround times and reduced Provider complaints.
- Reviewed completed records for Military Providers for review and correction.
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
- Performed final quality assurance assessment of Provider evaluation for approval.
- Followed quality assurance procedures implemented by faculty to maintain up-to-date files.
- Oversaw caseload management, record keeping, quality assurance and utilization reviews.
- Trained developers and quality assurance team members in automation programs and processes.
- Managed team schedules, department projects and quality assurance.
- Followed quality assurance policies and procedures to verify work of production team.
- Developed and prepared periodic quality assurance and improvement reports.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
Medical Assistant/Phlebotomist
PMG Pain Management
10.2020 - 05.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Implemented care and efficiency improvements to support and enhance office operations.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Medical Assistant/Phlebotomy Team Lead (PRN)Covid
Care Here
02.2020 - 11.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient pulse oximetry.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant- OBGYN (Covid-19 Time Frame)
William McIntosh MD
08.2019 - 10.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected and documented patient medical information such as blood pressure and weight.
Shot Nurse/Phlebotomy Team Lead
Premier Medical
09.2017 - 08.2019
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Investigated and resolved issues affecting hospital operations and patient care.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Medical Assistant/Shot Nurse/Phlebotomy Trainer
Medical Direct Care
03.2014 - 08.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed routine wound care and dressing changes on schedule.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Provided educational lectures and facilitated discussions on weekly basis.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
Medical Assistant/Phlebotomy Team Lead
All Medical Staffing/Care Here
05.2012 - 03.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Bachelor of Science - HealthCare Management/ Organizational Leadership
Bethel University
McKenzie, TN05-2024
Certificate - Certified Nursing Assistant
National Training Institute
Omaha, NE12-2004
Associate Degree in Nursing - Medical Assistant/Phlebotomy
National Training Institute
Omaha, NE11-2004
Skills
- Healthcare office management
- Intake management
- Event check-in management
- Patient-centered care
- Understanding of HIPAA standards
- CRM proficiency
- Case management
Timeline
Medical Assistant/Phlebotomy Specialist
Colorectal Center
05.2024 - Current
Medical Assistant/Lead Phlebotomist
Nashville Neuroscience Group (Provider Passed)
08.2023 - 05.2024
Quality Assurance Analyst
QTC Management Inc. - A Leidos
08.2022 - 05.2023
Medical Assistant/Phlebotomist
PMG Pain Management
10.2020 - 05.2022
Medical Assistant/Phlebotomy Team Lead (PRN)Covid
Care Here
02.2020 - 11.2020
Medical Assistant- OBGYN (Covid-19 Time Frame)
William McIntosh MD
08.2019 - 10.2020
Shot Nurse/Phlebotomy Team Lead
Premier Medical
09.2017 - 08.2019
Medical Assistant/Shot Nurse/Phlebotomy Trainer
Medical Direct Care
03.2014 - 08.2017
Medical Assistant/Phlebotomy Team Lead
All Medical Staffing/Care Here
05.2012 - 03.2014
Bachelor of Science - HealthCare Management/ Organizational Leadership
Bethel University
Certificate - Certified Nursing Assistant
National Training Institute
Associate Degree in Nursing - Medical Assistant/Phlebotomy
National Training Institute
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