Christine Smith

Screens each CITC request/referrals for technical completeness accuracy and urgency.

Serves as a trusted resource for patients referred through the CITC program. Provide accurate information related to specific CITC providers and the CITC process.

Monitor status of CITC referrals submitted to the contractor to ensure action is taken within established timeframe.

Schedules CITC appointments using the Health Share Referral Manager scheduling options. completes the scheduling process by confirming treatment and requesting records once appointments have been completed.

Streamline patient admission workflows, and coordinate with health care teams to enhance inpatient care delivery and administrative efficiency.

Foster effective communication channels between medical staff, administrative teams, and external departments to enhance patient care quality.

Drive improvements in patient satisfaction through proactive coordination of resources, and swift response to emerging care needs.

Streamline physician order processing and diagnostic scheduling, ensuring critical lab tests and medical procedures are executed within required timeframes.

Coordinate patient discharge processes and manage post-care appointments, providing seamless patient transitions and continuity of care. Applied HIPAA privacy and security regulations while handling patient information.

Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.

Processed insurance verifications and authorizations to ensure coverage of services.

Provided excellent customer service and attention to customers when face-to-face or through phone conversations.

Coordinated scheduling of appointments across multiple departments to optimize patient care.

Managed patient check-in and check-out procedures and processed payments.

Worked with operating facilities to schedule procedures on behalf of surgeons. Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.

Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests. Adhered to HIPAA guidelines when handling confidential information.