Holly Hoffman
Mountain Top,Pennsylvania
Summary
Detail-oriented and highly organized administrative and healthcare support professional with extensive experience in scheduling, correspondence management, customer service, electronic records management, and office operations. Skilled in preparing reports, handling confidential information, managing multiple priorities, and utilizing Microsoft Office applications and electronic databases. Proven ability to independently resolve issues, screen calls and visitors, and provide exceptional support in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs
Full Time 40 Hours
07.2022 - Current
- Check veterans in and out of appointments while ensuring excellent customer service and professionalism.
- Schedule and coordinate future appointments for patients.
- Review, process, and fax medical documentation and correspondence.
- Respond to written correspondence, emails, and phone messages in a timely manner.
- Manage physician schedules and coordinate provider time-off schedules.
- Handle multiple assignments and projects simultaneously in a fast-paced healthcare environment.
- Participate in project initiatives focused on improving veteran care and operational efficiency.
- Utilize electronic medical record systems and office software applications daily.
- Full Time 40 Hours
Operations / Discrepancy Associate
Adidas
Full Time 40 Hours
03.2022 - 07.2022
- Conducted daily audits of customer orders and electronic records to ensure accuracy and fulfillment.
- Investigated and resolved order discrepancies within tracking systems.
- Organized and sorted orders for proper distribution and processing.
- Utilized scanners, desktop computers, copiers, and office systems daily.
- Assisted with staff training and troubleshooting operational issues.
- Full Time 40 Hours
Warehouse Associate
Amazon
Full Time 40 Hours
02.2022 - 03.2022
- Managed unloading and organization of inbound inventory.
- Conducted audits of inventory logs and electronic records.
- Tracked and resolved shipping discrepancies and abnormalities.
- Operated office equipment including desktop computers, fax machines, and scanners.
- Maintained high standards of customer service and operational efficiency.
- Full Time 40 Hours
Site Leader / Trainer
American Red Cross
Full Time 40 Hours
11.2018 - 02.2022
- Monitored appointment schedules to maintain efficient workflows and staffing coverage.
- Reviewed and updated donor demographics and medical information within electronic medical records.
- Scheduled and rescheduled donor appointments while managing high call volumes.
- Reviewed consents and medical releases for accuracy and compliance.
- Documented procedures and encounters accurately in electronic systems.
- Assisted with SOP and policy development and revisions.
- Coordinated with IT and outside departments to resolve operational issues.
- Trained and mentored new employees while maintaining compliance with HIPAA, OSHA, and FDA regulations.
- Delivered exceptional customer service to donors, leadership, vendors, and coworkers.
- Full Time 40 Hours
Team Leader / Trainer
Geisinger Blood Center
Full Time 40 Hours
04.2016 - 11.2018
- Verified and updated donor demographics and medical information within electronic records.
- Managed daily appointment scheduling and rescheduling activities.
- Conducted courtesy reminder calls and donor follow-up communication.
- Reviewed and collected consents and medical releases.
- Trained and mentored new staff members.
- Documented adverse encounters and maintained accurate records.
- Recommended process improvements to management to increase efficiency and service quality.
- Full Time 40 Hours
VIP Host / Assistant
Mohegan Sun
Full Time 40 Hours
03.2012 - 04.2016
- Created a welcoming and professional environment for VIP patrons.
- Entered confidential customer information into electronic records systems.
- Assisted management with customer retention initiatives and VIP services.
- Educated patrons on rewards programs and eligibility requirements.
- Ensured client requests were completed accurately and efficiently.
- Delivered outstanding customer service while maintaining confidentiality and professionalism.
- Full Time 40 Hours
Education
Phlebotomy Technician Diploma & National Certification - undefined
Jolie Academy
01.2016
High School Diploma - undefined
Crestwood High School
01.2008
Skills
- Oversaw administrative operations to enhance office efficiency
- Orchestrated appointment scheduling and calendar management to optimize time
- Administered medical records management and documentation processes
- Cultivated strong customer service and patient relations strategies
- Implemented Microsoft Office Suite tools to streamline tasks
- Managed data entry and utilized electronic record systems for accuracy
- Fostered effective written and verbal communication across teams
- Handled faxing, scanning, and office equipment with proficiency
- Produced comprehensive reports and managed official correspondence
- Balanced multiple priorities through effective time management
- Facilitated team training and provided mentorship to enhance skills
- Monitored compliance with HIPAA, OSHA, and FDA regulations
- Employed critical thinking to drive strategic decision-making
- Maintained meticulous attention to detail in all projects
- Presented a professional demeanor in all client interactions
- Exercised strong organizational skills to improve workflow
- Interpreted and adhered to regulations and compliance standards
- Collaborated effectively while also working independently as needed
- Demonstrated strong communication abilities in both formats
Certification
- NHA Certified Phlebotomy Technician
- BLS Certified
- CPR Certified
Honors & Awards
Perfect Attendance Award – Lifesource, Employee of the Month – Lifesource, Monthly Zero Miss Procedures Award – American Red Cross
Timeline
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs
07.2022 - Current
Operations / Discrepancy Associate
Adidas
03.2022 - 07.2022
Warehouse Associate
Amazon
02.2022 - 03.2022
Site Leader / Trainer
American Red Cross
11.2018 - 02.2022
Team Leader / Trainer
Geisinger Blood Center
04.2016 - 11.2018
VIP Host / Assistant
Mohegan Sun
03.2012 - 04.2016
Phlebotomy Technician Diploma & National Certification - undefined
Jolie Academy
High School Diploma - undefined
Crestwood High School