Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Maura McGowan

Baltimore,MD

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Waitress

Barcocina
02.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for a high volume restaurant with social relevancy and intentionality.

Waitress and Hostess

PJ Whelihans Pub And Restaurant
05.2021 - 12.2023
  • Attended 300-400+ guests daily, coordinating with team members to ensure smoothly running workdays.
  • Facilitated clean and welcoming enviroments for staff as well as guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.

Law Office Assistant

Gawthrope Greenwood Attorneys At Law
05.2022 - 09.2022
  • Facilitated communication between clients and legal team, fostering strong relationships and trust.
  • Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
  • Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
  • Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the firm.
  • Collaborated with other law office staff members on various projects to achieve shared goals efficiently.
  • Supported attorneys during trial proceedings by managing relevant documents and exhibits effectively.
  • Implemented efficient filing systems for physical and electronic records, resulting in easy access to essential information.
  • Processed incoming mail promptly by sorting it according to urgency or relevance-then distributing it accordingly.
  • Managed incoming calls and inquiries, directing callers to appropriate personnel or resources.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Created spreadsheets to track client progress and document billable hours.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.

Education

Bachelor of Arts - History

Loyola University Maryland, Baltimore, MD
05.2024
  • Honoree of Phi Alpha Theta
  • 3.3 GPA
  • History Club Member
  • Pre- Law Society Member

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Complex Problem-Solving
  • Relationship Management

Additional Information

Proficient in Microsoft Suite, Google Suite, Zoom.

Proficient in using Apple products, Dell and, Windows.

Keen ability to navigate social medias such as Instagram, Facebook, Twitter, etc.

Timeline

Waitress - Barcocina
02.2023 - Current
Law Office Assistant - Gawthrope Greenwood Attorneys At Law
05.2022 - 09.2022
Waitress and Hostess - PJ Whelihans Pub And Restaurant
05.2021 - 12.2023
Loyola University Maryland - Bachelor of Arts, History

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Maura McGowan