Summary
Overview
Work History
Education
Skills
Timeline
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Adam Hennessy

Baltimore,MD

Summary

Dedicated professional with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Excellent interpersonal communicator. Big picture focus with excellence in communicating goals and vision to succeed.

Overview

10
10
years of professional experience

Work History

Server Trainer

Barcocina
05.2022 - Current
  • Mentor and train 10-15 new hires, ensuring they became productive team members quickly and efficiently.
  • Handling customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrating strong knowledge of food and beverage service standards and lead by example to instill in new servers.
  • Developing strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Ensuring accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Organizing and overseeing food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Forklift Operator

R.E. Michel Company
12.2020 - 07.2022
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.

Server/Bartender

Texas Roadhouse
09.2016 - 11.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Catering Server

Pierces Catering
08.2014 - 08.2016
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.

Education

High School Diploma -

Sparrows Point
Sparrows Point, MD
06.2015

Skills

  • Effective Time Management
  • Upselling strategies
  • Policy Enforcement
  • Exceptional communication
  • Employee Mentoring
  • Training expertise
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Project Management

Timeline

Server Trainer

Barcocina
05.2022 - Current

Forklift Operator

R.E. Michel Company
12.2020 - 07.2022

Server/Bartender

Texas Roadhouse
09.2016 - 11.2020

Catering Server

Pierces Catering
08.2014 - 08.2016

High School Diploma -

Sparrows Point

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Adam Hennessy